Client Manager

Voya Financial

. Drive five-star service experiences through excellent written and verbal communication and effective handling of routine and unexpected situations .

Posted 10/6/2026full-timeUnited StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR Administration and ACA compliance, with strong communication skills to educate clients on complex topics. Proficient in managing client relationships and troubleshooting technical issues in a fast-paced environment.

Highest-signal resume keywords

HR Administration ExpertiseACA Compliance KnowledgeCustomer Service ExperienceMicrosoft Suite ProficiencyTechnical Troubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR AdministrationACA ComplianceTechnical TroubleshootingData Exception ReportingVariable Hour TrackingAffordability RequirementsIRS Codes 6055 and 6056Report ReviewEmail CommunicationDocumentation

Soft Skills

Excellent CommunicationMulti-taskingTeam CollaborationSelf-starterHigh Initiative

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPointTango’s ACA Compliance Concierge

Industry Keywords

InsuranceBenefits AdministrationBenefits ConsultingSaaSHealthcareBPOANSI 834 Enrollment File

About the role

Key responsibilities & impact

Drive five-star service experiences through excellent written and verbal communication and effective handling of routine and unexpected situations
Build topical expertise in HR administration and large employer mandate laws under the Affordable Care Act
Participate in post-implementation calls and ensure information is properly documented for ongoing servicing
Support the ACA Implementation Project Manager throughout implementation projects
Educate clients on ACA core topics, including variable hour tracking, affordability requirements, data exception reporting, ongoing changes, IRS requirements under Codes 6055 and 6056, and use of Tango’s ACA Compliance Concierge suite
Conduct monthly report review webinars with clients to discuss reports and findings, ensure accuracy and understanding, and advise on long-term challenges or policy changes
Provide on-demand phone and email support to client IT, HR, and Payroll teams throughout the relationship
Deliver news, information, blog posts, articles, regulation updates, and software enhancement notices to client teams
Coordinate with the technical team on production or software issues
Perform other duties as assigned

Requirements

What you’ll need

HS Diploma
3+ years of experience in customer service
Excellent verbal and written communication skills, including preparing well-designed email communications and clear instructions over the phone
Ability to multi-task multiple issues and work well in a team environment
Experience troubleshooting technical errors requiring quick thinking, independent thought, and group collaboration
Self-starter able to learn and retain technology products and procedures and manage toward established metrics
Comfort and ability to excel in a high-activity and high-uncertainty environment
High degree of initiative, intelligence, contagious enthusiasm and passion
Proficiency in Microsoft suite applications, including Outlook, Excel, Word, and PowerPoint
Industry experience highly preferred in insurance, benefits administration, benefits consulting, SaaS, healthcare, or BPO
ANSI 834 enrollment file knowledge a plus

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
Paid volunteer time — 40 hours per calendar year
100% remote work from home option
Hybrid schedule option at major office locations