Client Relationship Manager

Voya Financial

. Build and maintain relationships with a portfolio of Employer customers through all stages of the customer lifecycle .

Posted 11/4/2026full-timeRemote • United StatesSeniorLead💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge of Benefitfocus governance, products, and technology infrastructure while effectively managing complex customer relationships to drive satisfaction and retention. Proven ability to lead teams, facilitate training, and implement process improvements in a customer success environment.

Highest-signal resume keywords

Customer Success ManagementPortfolio ManagementPMP CertificationBenefits Administration KnowledgeTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementProject ManagementProcess ImprovementOpen Enrollment PlanningClient Issue Resolution

Soft Skills

MentoringCommunicationCollaborationProblem SolvingAdvocacy

Certifications & Qualifications

PMP CertificationGBA CertificationCEBS Certification

Industry Keywords

InsuranceBenefits AdministrationBenefits ConsultingSaaSHealthcareBPO

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Build and maintain relationships with a portfolio of Employer customers through all stages of the customer lifecycle
Manage customer relationships to maximize desired outcomes, satisfaction and retention
Stay abreast of industry and technology trends and educate and advocate for customers
Demonstrate command of Benefitfocus governance, decision-making processes, products, solutions, organizational structures and technology infrastructure
Demonstrate extensive knowledge of the platform and file processes
Facilitate client calls and resolve escalated interactions
Lead the internal Benefitfocus team on behalf of the customer, coordinating across departments and ensuring high-quality work
Drive annual open enrollment success through planning, milestones, owners, timelines and measurements
Serve as a leader and mentor on the Channel Partners team
Manage program-level and team-wide projects, including new processes and process improvements
Host internal training sessions and share best practices
Participate in and drive quarterly business reviews, action plans and customer issue resolution
Other duties as assigned

Requirements

What you’ll need

10+ years’ experience in Customer Success, Account Management or related roles
Successful experience managing a portfolio of customers consisting of companies with a high-level of complexity, focus and intensity
B.S. or B.A. required
MBA
PMP Certification and/or GBA/CEBS
Industry knowledge and experience highly preferred: Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, and/or BPO

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Paid time off, including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
Paid volunteer time — 40 hours per calendar year
100% remote work from home option
Hybrid schedule available at major office locations