Client Relationship Manager

Voya Financial

. Manage all aspects of specific sponsored plans .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $89,000 - $118,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships within the financial services industry, ensuring operational efficiency and service delivery while supporting profitability and risk management.

Highest-signal resume keywords

Client Relationship ManagementFinancial Services ExperienceCustomer Service SkillsOperational EfficiencyRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Certifications & Qualifications

High School DiplomaGEDBachelor’s Degree in Business Administration

Industry Keywords

Sponsored PlansService DeliveryProfitabilityClient MeetingsSales Opportunities

About the role

Key responsibilities & impact

Manage all aspects of specific sponsored plans
Build and maintain strong client relationships
Support overall profitability
Ensure seamless day-to-day operations and timely delivery of periodic processing events
Apply operational best practices to ensure plans run efficiently and meet client needs
Enhance service delivery by managing risk and improving efficiency and quality
Serve as liaison between internal and external partners supporting plan operations
Participate in sponsor calls and meetings
Support sales opportunities, including participation in onsite presentations
Travel as needed to attend client meetings

Requirements

What you’ll need

High School Diploma or GED required
5+ years of experience in the financial services industry
Strong customer service experience and skills
Experience managing highly sensitive and at-risk client relationships
Bachelor’s degree in Business Administration or equivalent preferred

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
Paid volunteer time — 40 hours per calendar year
Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives, based on the role and achievement of annual performance objectives