Client Relationship Manager, Public Sector

Voya Financial

. Build and maintain relationships with a portfolio of customers and/or vendors throughout all stages of the customer lifecycle .

Posted 11/2/2026full-timeRemote • United StatesSeniorLead💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Vendor Management, with a strong focus on relationship building and strategic alignment to drive customer satisfaction and retention. Proficient in leveraging technology and insights to enhance operational efficiency and meet complex customer needs.

Highest-signal resume keywords

Customer Success ManagementVendor ManagementAccount ManagementRelationship BuildingInsurance Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Retention MetricsOpen Enrollment PlanningStrategic DevelopmentOperational ExecutionIssue Resolution

Soft Skills

CommunicationTrainingCollaborationProblem SolvingAdvocacy

Tools & Technologies

Benefitfocus SolutionsAutomationAI Capabilities

Industry Keywords

Benefits AdministrationBenefits ConsultingSaaSHealthcareBPO

About the role

Key responsibilities & impact

Build and maintain relationships with a portfolio of customers and/or vendors throughout all stages of the customer lifecycle
Lead ongoing operations meetings to address critical topics and projects, provide training, and support customers’ ongoing business needs
Stay abreast of industry and technology trends and educate and advocate for vendors
Demonstrate command of Benefitfocus governance, decision-making processes, products, solutions, organizational structures, and technology infrastructure
Lead the internal Benefitfocus team on behalf of the customer by coordinating cross-functional partners and addressing customer needs
Drive annual open enrollment success through actionable plans, assigned owners, timelines, and measurements
Meet or exceed targeted customer retention metrics
Own and manage a defined book of vendors on behalf of the customer
Leverage technology, automation, and AI capabilities to reduce friction and strengthen insights
Drive disciplined execution across operations, quarterly business reviews, issue resolution, and open enrollment planning

Requirements

What you’ll need

High School Diploma or GED required
Bachelor’s degree preferred
High School Diploma/GED +2 years’ experience may be considered in lieu of a bachelor’s degree
10+ years of experience in Customer Success, Vendor Management, Account Management, or related roles
Demonstrated success managing a portfolio of customers consisting of companies with a high level of complexity, focus, and intensity
Proven ability to establish, maintain, and grow broad and deep relationships within customer accounts
Ability to uncover how a customer defines success and align that vision with the Benefitfocus solution
Ability to anticipate, identify, and meet customers’ needs
Ability to develop strategies that drive success by delivering value and insights relevant and unique to each customer
Industry knowledge and experience in Insurance, Benefits Administration, Benefits Consulting, SaaS, Healthcare, and/or BPO is highly preferred

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
Paid volunteer time — 40 hours per calendar year
Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives