Director, Operational Resilience

Voya Financial

. Lead implementation and ongoing evolution of Voya's enterprise Operational Resilience Framework .

Posted 11/6/2026full-timeRemote • United StatesLead💰 $136,560 - $168,560 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Operational Resilience, including the development and execution of governance frameworks, performance metrics, and change management strategies. Proven ability to influence stakeholders and drive enterprise-wide adoption of resilience principles across highly regulated industries.

Highest-signal resume keywords

Operational ResilienceGovernance Framework DevelopmentCross-Functional Program LeadershipStakeholder EngagementChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ResilienceBusiness ContinuityEnterprise Risk ManagementTechnology RiskProcess MappingService MappingDependency AnalysisProgram ManagementGovernance ManagementPerformance Metrics

Soft Skills

Executive PresenceStakeholder ManagementRelationship BuildingConsensus BuildingInfluence Without Authority

Industry Keywords

Financial ServicesInsuranceBankingAsset ManagementHighly Regulated Industry

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead implementation and ongoing evolution of Voya's enterprise Operational Resilience Framework
Develop and execute a multi-year roadmap to embed Operational Resilience across the enterprise
Establish governance structures, operating procedures, standards, and performance metrics
Monitor program maturity and recommend capability improvements
Develop partnerships across business, technology, risk, compliance, legal, cybersecurity, third-party risk, and operations functions
Build executive sponsorship and drive enterprise-wide adoption of Operational Resilience principles
Facilitate workshops, steering committees, governance forums, and decision-making sessions
Lead communication and change management activities
Influence outcomes across a highly matrixed organization without direct authority
Coordinate identification and governance of Important Business Services
Facilitate mapping of critical services and supporting dependencies
Identify vulnerabilities, recovery challenges, and resiliency gaps with subject matter experts
Maintain visibility into service interdependencies and associated risks
Facilitate impact tolerance recommendations and resilience objectives
Coordinate enterprise testing exercises and scenario-based assessments
Track findings, vulnerabilities, remediation activities, and program improvements
Report resilience performance and program status to leadership
Prepare executive reporting and presentations for governance committees
Partner with Risk Management, Compliance, and Internal Audit on resilience-related initiatives
Support assessments, reviews, and regulatory readiness activities
Establish metrics and reporting to demonstrate program effectiveness

Requirements

What you’ll need

Bachelor's degree in Business, Risk Management, Information Technology, Finance, Operations, or related field
Equivalent combination of education and experience considered
8-12 years of experience in Operational Resilience, Business Continuity, Enterprise Risk Management, Technology Risk, or Operational Risk
5+ years leading cross-functional programs or strategic initiatives
Experience working with executive and senior leadership teams
Experience driving change across multiple stakeholder groups
Experience developing governance frameworks, policies, processes, or operating models
Experience implementing or supporting an Operational Resilience program
Financial services, insurance, banking, asset management, or highly regulated industry experience
Experience facilitating enterprise-wide workshops and stakeholder engagement efforts
Experience with process mapping, service mapping, or dependency analysis
Executive presence, stakeholder management, relationship building, consensus building, and influence without authority
Enterprise mindset, problem solving, risk identification, decision facilitation, and prioritization
Program management, organizational change management, governance management, workshop facilitation, and delivery focus
Executive communications, presentation skills, facilitation and negotiation, written communication, storytelling, and change advocacy

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
Paid volunteer time — 40 hours per calendar year
Annual cash incentives, sales incentives, and/or long-term incentives based on the role and achievement of annual performance objectives