Operations Consultant

Voya Financial

. Enforce and communicate business requirements for health plan partners within their eExchange solutions .

Posted 9/21/2026full-timeUnited StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare enrollment processes and electronic data transmission, with strong capabilities in project implementation and client relationship management. Proficient in managing multiple priorities while delivering exceptional service in a client-facing environment.

Highest-signal resume keywords

Healthcare Enrollment ProcessesProject Implementation MethodologiesClient Relationship ManagementMicrosoft Office ProficiencyANSI 834 Enrollment Files

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ImplementationData TransmissionEnrollment OperationsClient ImplementationsHealthcare Data Exchange

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationPlanning SkillsOrganizational SkillsScheduling Skills

Tools & Technologies

SalesforceMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Industry Keywords

InsuranceBenefits AdministrationBenefits ConsultingHealthcareSaaSBusiness Process Outsourcing

About the role

Key responsibilities & impact

Enforce and communicate business requirements for health plan partners within their eExchange solutions
Demonstrate knowledge of healthcare enrollment processes and electronic transmission of enrollment data between trading partners
Facilitate project meetings supporting customer implementations, renewals, and ongoing operational initiatives
Assess client business needs and proactively recommend effective solutions
Partner directly with customers to troubleshoot, research, and resolve operational and technical issues
Lead and participate in client calls to establish, validate, and maintain successful enrollment file exchanges
Manage multiple priorities and projects simultaneously across various systems and applications
Collaborate with operations teams, HR contacts, engineering teams, brokers, health plans, and executive stakeholders
Deliver a high level of service aligned with Benefitfocus’s white-glove client experience
Perform additional duties and responsibilities as assigned

Requirements

What you’ll need

High School Diploma or GED required
High School Diploma/GED +2 years’ experience may be considered in lieu of a bachelor’s degree
Basic understanding of project implementation methodologies and techniques
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint
Ability to quickly learn proprietary technologies through training, collaboration, and self-directed learning
Strong planning, organizational, and scheduling skills
Strong verbal and written communication skills
Ability to manage multiple priorities and deliver results in a client-facing environment
1-2+ years of related professional experience preferred
Bachelor’s degree preferred
Knowledge of ANSI 834 enrollment files preferred
Experience working with Salesforce preferred
Industry experience in insurance, benefits administration, benefits consulting, healthcare, SaaS, or business process outsourcing (BPO) environments preferred
Experience supporting client implementations, enrollment operations, or healthcare data exchange solutions preferred

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
Paid volunteer time — 40 hours per calendar year
100% remote work from home option
Hybrid work schedule in major office locations