Plan Manager – Health Account Solutions

Voya Financial

. Serve as the primary operational point of contact for assigned employer groups, brokers, consultants, and strategic partners .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $56,220 - $70,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, operational performance monitoring, and service delivery oversight within employee benefits and insurance operations. Proficient in collaborating with cross-functional teams to enhance client experiences and streamline processes.

Highest-signal resume keywords

Client Relationship ManagementOperational Performance MonitoringService Delivery OversightProblem SolvingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee BenefitsInsurance OperationsOperational Issue ResolutionProcess ImprovementPlan ImplementationRegulatory ComplianceReporting CapabilitiesService AutomationClient-Facing Tools DevelopmentKnowledge Documentation

Soft Skills

Customer ServiceProactive CommunicationTeam CollaborationMentoringPrioritization

Certifications & Qualifications

Bachelor's Degree in BusinessBachelor's Degree in Healthcare Administration

Industry Keywords

Consumer Driven Health Plan (CDHP)COBRAOperational EfficiencyStrategic InitiativesClient Engagement

About the role

Key responsibilities & impact

Serve as the primary operational point of contact for assigned employer groups, brokers, consultants, and strategic partners
Build and maintain strong client relationships through proactive communication, issue resolution, and service delivery oversight
Collaborate with enterprise client engagement teams to ensure alignment on client needs and expectations
Coordinate resolution of service incidents, escalations, and operational issues impacting participant or employer experiences
Monitor operational performance and ensure timely completion of client requests
Partner with Operations, Claims, Eligibility, Premium Administration, Finance, Compliance, Technology, and Vendor Management teams to resolve complex inquiries
Facilitate implementation of plan changes, product enhancements, and regulatory requirements
Represent the voice of the client during operational discussions and process improvement initiatives
Identify opportunities to improve service delivery, automation, reporting capabilities, and client experience
Partner with operational leaders to streamline processes and eliminate recurring pain points
Contribute to development and enhancement of client-facing tools, reporting, and service models
Support strategic initiatives designed to improve scalability, quality, and operational efficiency
Participate in client meetings and renewal discussions as needed
Support onboarding and mentoring of new team members
Contribute to standard operating procedures, training materials, and knowledge documentation
Perform other duties as assigned

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Administration, or equivalent work experience
3+ years of experience in employee benefits, insurance operations, client service
Strong customer service, communication, and problem solving skills
Demonstrated ability to manage multiple priorities in fast-paced environment
Consumer Driven Health Plan (CDHP) and/or COBRA experience preferred

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
Paid volunteer time — 40 hours per calendar year