Technical Lead

Voya Financial

. Serve as the technical lead and primary technical subject matter expert for assigned client accounts .

Posted 9/21/2026full-timeRemote • United StatesSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service delivery management, focusing on client needs and operational excellence. Capable of leading teams, implementing best practices, and driving continuous improvement in service quality and performance metrics.

Highest-signal resume keywords

Service Delivery ManagementClient Account ManagementTechnical Customer SupportProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Management Best PracticesPerformance Measurement MethodologiesSaaS SolutionsBenefits Administration PlatformsClient ImplementationsIntegrationsService Delivery OperationsOperational Metrics MonitoringContinuous Improvement InitiativesTechnical Subject Matter Expertise

Soft Skills

CollaborationInterpersonal SkillsAnalytical SkillsTraining and SupportMulti-Priority Management

Certifications & Qualifications

High School DiplomaGEDBachelor's Degree (Preferred)

Industry Keywords

Client-Facing RolesCross-Functional CoordinationService Quality MetricsContractual CommitmentsService Delivery Best Practices

About the role

Key responsibilities & impact

Serve as the technical lead and primary technical subject matter expert for assigned client accounts
Understand client needs, objectives, and business challenges
Drive innovation and develop sustainable solutions for complex client requirements
Oversee day-to-day service delivery operations in accordance with contractual commitments, SLAs, and OLAs
Monitor response times, resolution times, and service quality metrics
Coordinate with cross-functional internal teams and external vendor partners
Identify, escalate, and resolve service delivery issues and risks
Implement and maintain service delivery best practices, processes, and standards
Lead continuous improvement initiatives
Provide guidance, training, and support to team members

Requirements

What you’ll need

High School Diploma or GED required
Bachelor’s degree preferred
High School Diploma/GED plus 2 years’ experience may be considered in lieu of a bachelor’s degree
3–5 years of experience in service delivery, account management, technical customer support, or related client-facing roles
Experience leading service delivery teams or coordinating technical service delivery efforts
Strong problem-solving and analytical skills
Excellent communication, collaboration, and interpersonal skills
Ability to manage multiple priorities and work effectively across internal and external stakeholder groups
Preferred experience with benefits administration platforms, SaaS solutions, or technology-enabled service environments
Preferred experience supporting complex client implementations, integrations, or ongoing service delivery engagements
Knowledge of service management best practices and performance measurement methodologies

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan with generous company matching contributions (up to 6%)
Voya Retirement Plan with employer paid cash balance retirement plan (4%)
20 days paid time off
Nine paid company holidays
Flexible Diversity Celebration Day
40 hours of paid volunteer time per calendar year
100% remote work from home option or hybrid schedule at major office locations
Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives