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VQ

Case Manager

VQ

. Provide ongoing, family-centered case management to children, youth, and caregivers .

Posted 9/26/2026full-timeRemote • Pennsylvania • United StatesJunior💰 $40,000 per yearWebsite

About the role

Key responsibilities & impact
  • Provide ongoing, family-centered case management to children, youth, and caregivers
  • Engage families using trauma-informed, strengths-based, and family-centered practices
  • Complete ongoing assessments of family needs, strengths, safety concerns, protective factors, and service barriers
  • Develop, implement, and monitor individualized service plans
  • Conduct required monthly in-home visits and additional contact based on family needs and risk
  • Monitor child safety, family stability, service participation, and progress toward goals
  • Report emerging concerns through required channels
  • Help families access behavioral health, medical, educational, substance use, parenting, housing, employment, transportation, and community supports
  • Provide practical support, coaching, and resource navigation
  • Communicate regularly with referring agency caseworkers and supervisors
  • Coordinate with schools, behavioral health providers, medical professionals, courts, juvenile probation, community organizations, and other involved systems
  • Participate in staffings, multidisciplinary case reviews, supervisory meetings, court proceedings, and required meetings
  • Coordinate and track referrals and support continuity of care
  • Complete case notes, assessments, service plans, contact records, court reports, weekly reports, statistical reports, and other documentation
  • Maintain confidential records in VisionQuest and approved systems
  • Follow agency procedures, state regulations, child protective services laws, mandated reporting requirements, policies, and contractual expectations
  • Communicate suspected abuse, neglect, safety threats, critical incidents, or significant family changes according to protocol
  • Participate in supervision, case consultation, quality assurance, training, and continuous quality improvement
  • Travel throughout the assigned service area for home visits, meetings, court proceedings, and service coordination
  • Transport children, youth, or family members when authorized and necessary
  • Maintain a flexible schedule, including evenings or nontraditional hours, as needed
  • Perform other assigned responsibilities

Requirements

What you’ll need
  • Bachelor’s or Associate’s degree in the behavioral sciences, human services or social services fields preferred
  • 1 year of case management or child welfare experience
  • Child welfare and/or case management experience strongly encouraged
  • Minimum of one year of related work experience preferred
  • Must be 21 years of age or older
  • Flexible schedule, including evenings, weekends, and holidays
  • Cleared Child Abuse and Neglect and FBI criminal background checks
  • Valid driver’s license and eligibility to drive for program services
  • Strong family engagement, assessment, case management, crisis response, and service coordination skills
  • Ability to identify and respond appropriately to child safety, family risk, and mandated reporting concerns
  • Excellent written and verbal communication skills
  • Ability to prepare clear, timely, and objective case documentation and court reports
  • Ability to collaborate with families, agency personnel, courts, schools, providers, and multidisciplinary teams
  • Knowledge of child welfare systems, trauma-informed care, family preservation practices, and community resources
  • Cultural humility and ability to work effectively with diverse families
  • Ability to work independently in community settings while maintaining communication with supervision
  • Strong organizational, time-management, and computer skills
  • Ability to learn electronic case management systems
  • May lift and carry up to 10 pounds frequently
  • Ability to stand or walk 50% of the day and sit 50% of the day
  • Ability to bend, stoop, reach, and grasp as necessary

Benefits

Comp & perks
  • Purpose-driven work helping children and families succeed
  • Career growth opportunities, including internal promotions and leadership development pathways
  • Professional leadership culture with accountable, supportive leadership
  • Medical, Dental, and Vision coverage
  • Flexible Spending Accounts
  • Employee Assistance Program
  • Company-paid Life and Short-Term Disability
  • 401(k) with employer match