Manager

• Provide ongoing, family-centered case management to children, youth, and caregivers
• Engage families using trauma-informed, strengths-based, and family-centered practices
• Complete ongoing assessments of family needs, strengths, safety concerns, protective factors, and service barriers
• Develop, implement, and monitor individualized service plans
• Conduct required monthly in-home visits and additional contact based on family needs and risk
• Monitor child safety, family stability, service participation, and progress toward goals
• Report emerging concerns through required channels
• Help families access behavioral health, medical, educational, substance use, parenting, housing, employment, transportation, and community supports
• Provide practical support, coaching, and resource navigation
• Communicate regularly with referring agency caseworkers and supervisors
• Coordinate with schools, behavioral health providers, medical professionals, courts, juvenile probation, community organizations, and other involved systems
• Participate in staffings, multidisciplinary case reviews, supervisory meetings, court proceedings, and required meetings
• Coordinate and track referrals and support continuity of care
• Complete case notes, assessments, service plans, contact records, court reports, weekly reports, statistical reports, and other documentation
• Maintain confidential records in VisionQuest and approved systems
• Follow agency procedures, state regulations, child protective services laws, mandated reporting requirements, policies, and contractual expectations
• Communicate suspected abuse, neglect, safety threats, critical incidents, or significant family changes according to protocol
• Participate in supervision, case consultation, quality assurance, training, and continuous quality improvement
• Travel throughout the assigned service area for home visits, meetings, court proceedings, and service coordination
• Transport children, youth, or family members when authorized and necessary
• Maintain a flexible schedule, including evenings or nontraditional hours, as needed
• Perform other assigned responsibilities

VQ

Case Manager