Customer Service Representative

VSF Rentals

. Answer resident calls promptly with a clear, friendly, professional greeting .

Posted 11/11/2026contractRemote • PhilippinesJunior💰 $310 - $1,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong voice customer service skills with a focus on clear communication and problem resolution. Capable of working independently while managing resident inquiries and maintaining a professional demeanor in a remote environment.

Highest-signal resume keywords

Voice Customer Service ExperienceFluent Spoken EnglishStrong Written EnglishExperience in Property ManagementFamiliarity with AppFolio

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ExperienceBPO ExperienceRemote Phone SupportMaintenance Work Order CreationEmergency Escalation Procedures

Soft Skills

Calm and PatientCourteous CommunicationReliable and PunctualAbility to Learn QuicklyIndependence

Tools & Technologies

AppFolioSlackPhone DialersGoogle WorkspaceNoise-Cancelling Headset

Industry Keywords

Property ManagementReal EstateUS Customer SupportResident AccountsEmergency Response

About the role

Key responsibilities & impact

Answer resident calls promptly with a clear, friendly, professional greeting
Review resident accounts and leases and resolve requests using procedures and the knowledge base
Escalate requests requiring a decision or approval
Create maintenance work orders
Recognize and immediately escalate emergencies such as fire, flooding, gas smells, no heat, or lockouts
Reply to resident texts and messages within one to two hours after calls are handled
Document every call and message in the system
Return missed calls and voicemails at the start of each shift
Prepare a short handover note for the next shift
Represent the company professionally and keep personal details, including location, out of resident conversations
Work independently on assigned day, evening, overnight, or weekend shifts covering US Eastern Time
Log all working hours with the time tracker
Complete a 30-day evaluation period with weekly feedback

Requirements

What you’ll need

At least one year of voice customer service experience (call center, BPO, or remote phone support)
Fluent, clear spoken English easily understood by US callers
Strong written English
Ability to learn new systems and procedures quickly and apply them accurately
Calm, patient, and courteous with upset callers
Reliable and punctual, with a strong attendance record
Comfortable working independently and staying alert during slow hours
Laptop or desktop computer
Headset with a noise-cancelling microphone
Stable high-speed internet and a backup connection
Quiet, private workspace with no background noise
Preferred: experience in property management, real estate, or US customer support
Preferred: familiarity with AppFolio, Slack, phone dialers, and Google Workspace
Preferred: a second monitor

Benefits

Comp & perks

Fully remote work
Training
Detailed knowledge base and written procedures
Long-term work with a growing US company
More hours available based on performance
Employee benefits and paid holidays are not included