VSF Rentals

Customer Support

• Answer resident calls promptly with a clear, friendly, professional greeting
• Review resident accounts and leases and resolve requests using procedures and the knowledge base
• Escalate requests requiring a decision or approval
• Create maintenance work orders
• Recognize and immediately escalate emergencies such as fire, flooding, gas smells, no heat, or lockouts
• Reply to resident texts and messages within one to two hours after calls are handled
• Document every call and message in the system
• Return missed calls and voicemails at the start of each shift
• Prepare a short handover note for the next shift
• Represent the company professionally and keep personal details, including location, out of resident conversations
• Work independently on assigned day, evening, overnight, or weekend shifts covering US Eastern Time
• Log all working hours with the time tracker
• Complete a 30-day evaluation period with weekly feedback

Explore Customer Service Representative at VSF Rentals. Review requirements and application details.

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Customer Service Representative