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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing engineering teams across multiple regions, with a focus on customer-driven outcomes and technical excellence. Proficient in prioritizing urgent customer needs while maintaining high engineering quality standards and effective communication across teams.
Highest-signal resume keywords
Team ManagementCybersecurity ExperienceBackend Systems UnderstandingCustomer-Facing EngineeringAsynchronous Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software Engineering ManagementBackend SystemsAPIsDistributed SystemsCloud InfrastructureData PipelinesETL SystemsTechnical Problem SolvingIncident ResponsePerformance Management
Soft Skills
Communication SkillsCoachingPrioritizationLeadershipCollaboration
Tools & Technologies
AWSCVENVDKEVExploit Intelligence Datasets
Industry Keywords
CybersecurityVulnerability ManagementThreat IntelligenceCustomer Reliability EngineeringHigh-Growth Environments
Tech Stack
Tools & technologiesAWSCloudCyber SecurityDistributed SystemsETL
About the role
Key responsibilities & impact- Manage and grow engineering teams based in the US, UK, and APAC, providing hands-on people leadership, coaching, and career development
- Set priorities across urgent pre-sales requests, urgent customer issues, customer feature requests, and backend maintenance/integration work
- Ensure continuous, follow-the-sun coverage for urgent customer and pre-sales needs across time zones
- Partner with Customer Success and Sales leadership to translate customer and deal-critical needs into engineering plans
- Partner with Product and other Engineering teams to integrate customer-driven work into the broader platform roadmap
- Own the team's engineering quality bar, including code quality, root-cause practices, and long-term fixes
- Drive hiring, onboarding, and performance management across all three regional teams
- Establish and refine on-call, escalation, and incident response processes
- Report on team health, throughput, and customer outcomes to engineering and company leadership
- Remove blockers and stay close enough to technical work to make credible calls under pressure
Requirements
What you’ll need- 5+ years of experience managing software engineers, ideally across distributed or multi-region teams
- Experience in cybersecurity, vulnerability management, or threat intelligence
- Prior experience as a senior or staff software engineer, with credibility to engage in technical discussions and unblock your team
- Experience managing customer-facing, support, sustaining, or reliability engineering teams
- Proven ability to prioritize and sequence competing demands—urgent customer issues, pre-sales asks, and longer-term maintenance work
- Experience managing teams across multiple time zones and regions, with strong async communication habits
- Solid understanding of backend systems, APIs, distributed systems, and cloud infrastructure (AWS preferred)
- A customer-obsessed mindset and a track record of turning technical challenges into strong customer outcomes
- Excellent communication skills, with the ability to work effectively with customers, Sales, Customer Success, and other Engineering teams
- Experience working with data pipelines, ETL systems, or high-volume data processing is a plus
- Prior experience managing a customer reliability, sustaining, support, or escalation engineering function
- Familiarity with CVE, NVD, KEV, or exploit intelligence datasets
- Experience supporting pre-sales or deal-critical technical requests
- Background in high-growth or startup environments
Benefits
Comp & perks- Generous, flexible time off
- Retirement/pension plan contributions (e.g., 401k with match in the US; local pension schemes elsewhere)
- Comprehensive healthcare coverage
- Generous paid parental leave
- Remote-friendly environment with flexibility
- Support for home office costs (phone & internet)
- Ongoing professional development, coaching, and learning resources
- Opportunities for career advancement within a fast-growing team
- Specific benefit details vary by country and are confirmed during the offer process.
