Infrastructure Operations Engineer

Vultr

. Analyze, diagnose, and resolve complex hardware and system-level failures across Vultr’s cloud infrastructure platform.

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing and resolving complex hardware and system-level failures within cloud infrastructure, with a strong focus on server hardware, system architecture, and data center operations. Proficient in managing vendor interactions and technical escalations while maintaining detailed asset-tracking documentation.

Highest-signal resume keywords

Complex Hardware TroubleshootingData Center OperationsJira ExperienceServer Hardware UnderstandingInternational Shipping Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced TroubleshootingCPU ArchitectureGPU ArchitectureFiber ConnectionsCopper ConnectionsDACS ConnectionsInstallation ManagementTechnical Escalation ManagementAsset ManagementBOM Fulfillment

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationJudgment ApplicationCollaboration

Tools & Technologies

JiraConfluenceVendor Support Portals

Industry Keywords

Cloud InfrastructureHardware Lifecycle ManagementSystem ReliabilityAsset AccountabilityMicrocloud Environments

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Analyze, diagnose, and resolve complex hardware and system-level failures across Vultr’s cloud infrastructure platform.
Evaluate failure patterns across GPU, CPU, and server environments.
Determine remediation strategies, including repair, replacement, or escalation paths.
Assist and lead initiatives for deploying and relocating assets globally for Vultr expansion projects.
Perform advanced troubleshooting across hardware, firmware, and operating system layers.
Serve as a technical liaison with hardware vendors, logistics teams, and engineering teams.
Coordinate shipments between Vultr warehouses and data center presences worldwide.
Work with on-site engineers to coordinate receiving for multiple technology installations.
Validate and certify system serial numbers for asset management and tracking.
Validate and confirm BOM fulfillment per project.
Create and maintain detailed asset-tracking documentation.
Manage and contribute to technical case documentation within vendor portals.
Perform MOP/BOM reviews with installation crews.
Improve hardware lifecycle management, vendor interactions, system reliability, asset accountability, and data center operations.

Requirements

What you’ll need

Experience using Jira to manage, track, and document shipping activities
Experience installing complex hardware in a data center environment.
Experience in International shipping
Hands-on experience with CPU/ GPU architecture for BOM reference
Experience with Fiber/Copper and DACS connections
Experience managing installation and cabling vendors
Experience working with hardware vendors and managing technical escalations or support cases.
Strong understanding of server hardware, system architecture, and data center operations.
Ability to analyze technical issues, apply judgment, and validate appropriate resolution paths.
Strong written and verbal communication skills, particularly in documenting technical findings and collaborating with cross-functional teams.
Experience with tools such as JIRA, Confluence, and vendor support portals.
Experience working with microcloud or distributed infrastructure environments, including understanding of system architecture and hardware integration.
Experience supporting or analyzing systems within data center environments, including hardware lifecycle, performance, and reliability considerations.
Must be located in the United States.
Must be legally authorized to work in the United States.

Benefits

Comp & perks

100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Increased PTO at 3 year and 10 year anniversary
1 month paid sabbatical every 5 years
Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50 per month
Company paid Wellable subscription