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Behavioral Health Case Manager
Vynca. Serve as the client’s primary point of contact and coordinate with doctors, specialists, pharmacists, social services providers, caregivers, family supports, and other care-team members .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in care management, including client advocacy, case coordination, and the application of Motivational Interviewing and Trauma-Informed Care principles. Proficient in managing health care benefits and connecting clients with essential social services while maintaining compliance with documentation and reporting requirements.
Highest-signal resume keywords
Active LCSW LicenseCare Management ExperienceMotivational InterviewingBilingual English/SpanishKnowledge of Social Determinants of Health
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case CoordinationClient AdvocacyHealth Care Benefits ManagementSMART Goals EvaluationDocumentation and ReportingTelehealth ServicesMental Health PromotionTransportation ArrangementCommunity Resource KnowledgeField-Based Services
Soft Skills
Excellent Communication SkillsPositive Interpersonal Skills
Tools & Technologies
CRM SystemEMR SystemGoogle WorkspaceMS Office
Certifications & Qualifications
LCSW LicenseLMFT LicenseLPCC License
Industry Keywords
Care ManagerCommunity Health WorkerVulnerable PopulationsTrauma-Informed CareHarm ReductionPalliative CareSubstance Use DisorderSocial SupportsHealth Care ProfessionalsClient Empowerment
About the role
Key responsibilities & impact- Serve as the client’s primary point of contact and coordinate with doctors, specialists, pharmacists, social services providers, caregivers, family supports, and other care-team members
- Manage client cases and coordinate health care benefits
- Provide education and facilitate timely, cost-effective access to care
- Promote wellness, recovery, independence, resilience, and member empowerment
- Assess member needs across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community services
- Oversee development of client care plans and goals
- Provide office-based, telehealth, or field-based services where members reside, seek care, or can most easily access services
- Connect clients with needed social services and supports
- Advocate for clients with health care professionals
- Use Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
- Conduct outreach and engagement to facilitate linkage to the ECM program and log activities in the CRM system
- Evaluate client progress and update SMART goals
- Provide mental health promotion
- Arrange transportation, including ACCESS
- Complete documentation and outcome measures within care-plan timeframes
- Maintain current patient health records in the EMR and other business systems
- Complete monthly reporting for program compliance
- Attend assigned training
Requirements
What you’ll need- Active, unrestricted LCSW, LMFT, or LPCC license in California required
- 1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
- Willing and able to work Monday-Friday, 8:30am-5:00pm, with flexibility for potential evenings and weekends
- Willing and able to work both in the field and remotely
- Working knowledge of government and community resources related to social determinants of health
- Excellent oral and written communication skills
- Positive interpersonal skills
- Clean driving record, valid driver's license, and reliable transportation
- General computer skills and working knowledge of Google Workspace, MS Office, and the internet
- Bilingual English/Spanish highly preferred
- Must reside within 20 miles of the assigned Humboldt County territory
- Willing and able to travel throughout the assigned territory up to 5 days per week
- Legally authorized to work in the United States
- Must complete background screening before employment
- Must be vaccinated against influenza for patient-, client-, or customer-facing work, subject to accommodation review
Benefits
Comp & perks- Bonus opportunity
- Medical insurance
- Dental insurance
- Vision insurance
- Income protection benefits
- Flexible PTO
- Company holidays
- 401(k)
- Wellness benefits
- Mileage reimbursement for field roles according to IRS guidelines
- Training opportunities
- Remote and in-person work flexibility