Vynca

Financial Planning and Analysis

• Build and maintain financial reports, dashboards, and recurring analyses, including monthly variance analysis and KPI tracking
• Support the annual budgeting process and periodic forecast updates
• Analyze actual results against budget/forecast and identify and explain key variance drivers
• Partner with department leaders to understand financial needs and provide accurate, timely data and insights
• Maintain and improve Excel/Google Sheets-based models and reporting templates
• Assist with month-end close support and ad hoc financial analysis
• Identify opportunities to improve reporting processes and data accuracy
• Collaborate with the finance team and business partners across departments
• Support financial decision-making across Vynca, a healthcare organization providing comprehensive care for individuals with complex needs

Financial Analyst

Manager

• Serve as the client's primary point of contact
• Coordinate with doctors, specialists, pharmacists, social services providers, caregivers, family support persons, and other Care Team members
• Manage client cases and coordinate health care benefits
• Provide education and facilitate timely, cost-effective access to care
• Promote wellness, recovery, independence, resilience, and member empowerment
• Assess member needs across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
• Oversee development of client care plans and goal setting
• Offer office-based, telehealth, or field-based services where members reside, seek care, or can most easily access services
• Connect clients to social services and supports
• Advocate for clients with health care professionals
• Use Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement activities and log activity in the CRM system
• Evaluate client progress and update SMART goals
• Provide mental health promotion
• Arrange transportation such as ACCESS
• Complete documentation and outcome measures within care-plan timeframes
• Maintain current patient health records in the EMR and other business systems
• Complete monthly reporting for program compliance
• Attend assigned training

Case Manager

• Provide clinical oversight and management of Enhanced Care Management staff addressing clients’ medical, behavioral health, and social needs
• Communicate with ECM staff and occasionally patients by telephone, telehealth, and Interdisciplinary Care Team meetings
• Discuss medication management and adherence and ensure appropriate follow-up with primary care, behavioral health, and specialist providers
• Guide crises encountered by ECM staff
• Collaborate with clients’ broader care teams to advocate for clients and ensure needed services
• Measure progress toward goals in individualized, patient-centered care plans
• Monitor team progress, coach staff, and manage performance as needed
• Supervise approximately 10–15 direct reports
• Oversee client outreach, enrollments, and creation of Individual Care Plans
• Assess whether client needs can be managed by an ECM Lead Care Manager and serve as an escalation point
• Drive the team to meet KPIs
• Collaborate with Enhanced Care Management Directors on changes and process improvements
• Provide clinical oversight approximately 30% of the time, including clinical staff supervision, clinical sign-offs, care-plan oversight, IDT meetings, and consultation on complex cases
• Provide direct care management as needed
• Travel up to 20–25% for training, meetings, and other business needs

Manager, Case Management – LCSW/LMFT

• Provide clinical oversight and management of Enhanced Care Management staff addressing clients’ medical, behavioral health, and social needs
• Communicate with ECM staff and occasionally patients by telephone, telehealth, or during Interdisciplinary Care Team meetings
• Discuss medication management/adherence and ensure appropriate follow-up with primary care, behavioral health, and specialist providers
• Guide crises encountered by ECM staff
• Collaborate with clients’ broader care teams to provide advocacy and ensure needed services
• Measure progress toward individualized care-plan goals
• Monitor team progress, coach staff, and manage performance
• Supervise approximately 10–15 direct reports
• Oversee client outreach, enrollments, and Individual Care Plan creation
• Serve as an escalation point for complex client needs
• Drive team performance against KPIs
• Collaborate with Enhanced Care Management Directors on changes and process improvements
• Provide clinical oversight approximately 30% of the time, including staff supervision, clinical sign-offs, care-plan oversight, IDT meetings, and clinical consultation
• Provide direct care management as needed
• Travel up to 20–25% for training, meetings, and other business needs

Manager, Case Management – RN

• Serve as the client’s primary point of contact and coordinate with doctors, specialists, pharmacists, social service providers, caregivers, family support persons, and other care-team members
• Manage client cases and coordinate health care benefits
• Provide education and facilitate timely, cost-effective access to care
• Promote wellness, recovery, independence, resilience, and member empowerment
• Assess member needs across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
• Oversee development of client care plans and goal setting
• Offer office-based, telehealth, or field-based services where members reside, seek care, or can access services most easily
• Connect clients with needed social services and supports
• Advocate for clients with health care professionals
• Use evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
• Conduct outreach and engagement activities and log activity in the CRM system
• Evaluate client progress and update SMART goals
• Provide mental health promotion
• Arrange transportation, such as ACCESS
• Complete documentation and outcome measures within care-plan timeframes
• Maintain current patient health records in the EMR and other business systems
• Complete monthly reporting for program compliance
• Attend assigned training
• Travel throughout the Los Angeles area up to 5 days per week and work in hybrid in-field and remote settings

• Serve as the client’s primary point of contact and coordinate with doctors, specialists, pharmacists, social services providers, caregivers, family supports, and other care-team members
• Manage client cases and coordinate health care benefits
• Provide education and facilitate timely, cost-effective access to care
• Promote wellness, recovery, independence, resilience, and member empowerment
• Assess member needs across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community services
• Oversee development of client care plans and goals
• Provide office-based, telehealth, or field-based services where members reside, seek care, or can most easily access services
• Connect clients with needed social services and supports
• Advocate for clients with health care professionals
• Use Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement to facilitate linkage to the ECM program and log activities in the CRM system
• Evaluate client progress and update SMART goals
• Provide mental health promotion
• Arrange transportation, including ACCESS
• Complete documentation and outcome measures within care-plan timeframes
• Maintain current patient health records in the EMR and other business systems
• Complete monthly reporting for program compliance
• Attend assigned training

Behavioral Health Case Manager

• Serve as the client’s primary point of contact under the direction of the ECM Clinical Manager
• Coordinate with doctors, specialists, pharmacists, social services providers, caregivers, family support persons, and other care-team members
• Manage client cases and coordinate health care benefits
• Provide education and facilitate timely, cost-effective access to care
• Assess member needs across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community services
• Oversee development of client care plans and goals
• Offer office-based, telehealth, and field-based services where members reside or seek care
• Connect clients with social services and community supports
• Advocate for clients with health care professionals
• Apply Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Conduct outreach and engagement and log activity in the CRM system
• Evaluate client progress and update SMART goals
• Provide mental health promotion
• Arrange transportation, including ACCESS
• Complete documentation and outcome measures within care-plan timeframes
• Maintain current patient records in the EMR and other business systems
• Complete monthly compliance reporting
• Attend assigned training

LVN Case Manager

Clinical Specialist

• Conduct internal chart audits of Lead Care Managers across contracted health plans
• Apply health plan audit criteria and Vynca internal quality standards
• Maintain audit cadence and select samples according to chart composition requirements
• Document findings with supporting evidence and analyze trends, risks, and opportunities
• Participate in inter-rater calibration exercises
• Support health plan and regulatory audit readiness, self-audit submissions, and corrective action plan responses
• Maintain master audit records and monthly and quarterly quality reporting
• Provide secondary clinical review of assessments, care management plans, and transitional care documentation
• Provide clinical oversight, coverage, escalation support, and clinical guidance for complex member scenarios
• Support interdisciplinary and multidisciplinary care team activity
• Review clinical content in training materials, assessments, and job aids
• Escalate clinical risk, member safety concerns, and quality-of-care issues
• Partner with ECM Operations to translate audit findings into workflow changes and remediation
• Collaborate on performance improvement plans and communicate results and at-risk staff to managers and directors
• Partner with Training and Development on curriculum updates, education huddles, and remediation training
• Support Compliance with audit readiness, regulatory monitoring, and QAPI activities
• Deliver onboarding, ongoing, audit-related, and post-remediation training as needed
• Develop criteria walkthroughs, documentation standards, findings reviews, knowledge checks, and competency tools
• Support preceptor and shadowing activities as a clinical subject matter resource
• Maintain audit-ready quality documentation
• Monitor CalAIM, DHCS, and health plan criteria changes
• Build and maintain plan-specific audit tools
• Support ad-hoc quality initiatives, policy development, and special projects

Clinical Quality Specialist

Training Specialist

• Develop, implement, and maintain comprehensive training programs for the ECM Quality and Training Department
• Coordinate and deliver training on ECM core competencies, program standards, documentation requirements, and cultural sensitivity
• Conduct onboarding for new ECM team members and facilitate ongoing training for existing staff in accordance with CalAIM and DHCS guidelines
• Assess and evaluate training effectiveness using assessments, feedback mechanisms, and performance metrics
• Participate in internal and external audits and assist with performance improvement plans
• Liaise with internal leadership and external stakeholders, including community-based organizations and health plans, to identify training needs and align with ECM objectives and Medi-Cal regulations
• Maintain training records and ensure staff meet continuing education and compliance obligations
• Create and disseminate training materials, job aids, and guidance documents
• Support quality improvement initiatives by integrating lessons learned and best practices into training protocols
• Collaborate cross-functionally with Quality/Education and ECM operations leaders
• Own training projects in collaboration with the Director of Training and Quality
• Monitor CalAIM policy changes, ECM provider mandates, and workforce development trends
• Work with Vynca patients/clients remotely and/or in person
• Occasionally travel for job duties, training, or company events

Training & Development Specialist

Account Manager

• Build and lead the success, growth, and retention of health plan partnerships
• Serve as relationship owner and primary client advocate for value-based health plan partnerships
• Build trusted relationships across multiple plan stakeholders
• Understand client strategic priorities, population health goals, and success metrics
• Establish and maintain scalable account management processes and playbooks
• Drive adoption and performance of Enhanced Care Management and support active partnerships
• Monitor contracted metrics, Medi-Cal/DHCS requirements, and CalAIM deliverables
• Own day-to-day relationships against MSAs and contract terms, including SLAs
• Drive revenue realization through contract renewals, rate negotiations, and amendments
• Develop strategic account plans identifying risks, opportunities, and growth pathways
• Identify upsell and cross-sell opportunities, including expansion into additional CalAIM Community Supports programs
• Forecast revenue and account health across the portfolio
• Lead monthly or quarterly business reviews with clients
• Monitor KPIs, SLAs, operational outcomes, ROI, savings, quality, and growth
• Track DHCS policy and CalAIM program changes and translate them into partner guidance and account strategy
• Coordinate eligibility files, claims/encounter data exchange, and authorization workflows
• Troubleshoot enrollment mismatches, claims denials, and encounter data rejections
• Manage escalations when service delivery breaks down
• Build and deliver regular performance and quality dashboards
• Coordinate with clinical, IT/data, finance, and legal teams to resolve plan issues
• Escalate contract risks before they become retention crises

Director of Account Management

Intake Coordinator

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.

We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.

At Vynca, our mission is to provide comprehensive care for more quality days at home.



About the job
The person in this role will be highly motivated to assist the ECM Sales/Marketing and Clinical Outreach Specialists teams to organize and enroll patients in our programs. As part of a growing organization, this individual will help to facilitate the patient enrollment process by establishing positive relationships with the teams and the patients and families we serve. This individual may be asked to assist in direct outreach efforts, reaching out to potential clients to educate about our offerings and facilitate their enrollment. The ideal candidate is personable and professional in phone interactions, adept at reviewing and understanding medical charts and has a customer centric approach. The ideal candidate has effective communication, organization, technology, and relationship building skills. Prior experience within healthcare settings is preferred.



This position is a 1099 contract assignment with the possibility of conversion to full-time employment. At this time we are only considering applicants in the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, and Washington.



What you’ll do

 - Facilitates intake, admission, and can assist with outreaching if needed, for incoming patients.

 - Provides accurate and ongoing assessment of patient’s status in the admission.

 - Provides administrative computer support by maintaining databases, logs, and census sheets; updates and maintains resource/contact lists, schedules and other department specific information sheets.

 - Completes insurance eligibility checks and assigns clients to the Clinical Outreach Specialist.

 - Works cross-functionally with sales, outreach, care delivery and RCM to facilitate the enrollment workflow.

 - Maintains all the documentation involved with the enrollment process by recording all interactions in an operating system.

 - Participate in all staff, census and other meetings.

 - Weekly meetings with the Outreach Team, and others.

 - Meet or exceed established departmental KPIs

 - Assumes other duties in support of organizational needs.

 - Answer incoming calls and emails



Your experience and qualifications

 - Minimum of 2 years of previous intake or admission experience in a high call volume environment.

 - CMA/CCMA certificate issued by a recognized group.

 - Prior experience in a remote role is important. You must have a quiet, secure workspace to ensure member privacy.

 - 2+ years of experience in palliative care, home health, hospice, and/or hospital discharge planning or case management, highly preferred.

 - 2+ years of experience working within or directly with one or more of the large safety net hospitals in the region, preferred.

 - Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with the possibility of evenings and weekends.

 - Strong understanding of cultural competency with the target population.

 - Medical or business office education or training desired.

 - Excellent oral and written communication skills required.

 - Must have general computer skills and a working knowledge of the internet and the ability to independently learn and use Google Suite and Salesforce.

 - Training as or alongside social workers, nurses, medical assistants, chaplains, medical scribes, or other educational or work experiences that have led to or demonstrate fluency in clinical language and settings.

 - Project development skills and ability to work independently.

 - Bilingual (English/Spanish), highly preferred.


ADDITIONAL INFORMATION

 - The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.

 - Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.

 - Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.

 - Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.

 - Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.

 - Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

 - Environmental Conditions and Physical Requirements: Works with Vynca patients/clients remotely and/or in-person. Successfully performs the essential duties and responsibilities of the position through the use of physical activities as described below:
   
   - Regularly requires sitting, standing, walking, talking, use of hands, listening, and observing.
   
   - Regularly requires working at a computer for an entire shift (with appropriate breaks).
   
   - Regularly requires use of laptop and video-conferencing technology.
   
   - Occasionally requires reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less.
   
   - Occasional travel may be required to perform job duties, attend training, or company events.

Intake Coordinator (Contract)

• Engage with prospective clients and record all interactions in the Client Relationship Management (CRM) system
• Make 60–100 outbound calls daily to prospective clients
• Educate prospective clients about Enhanced Care Management (ECM) services
• Assess client needs and link clients with the care management team
• Convey essential information and client preferences to the care team for personalized care planning
• Assist clients with psychosocial assessments and develop care plans with clear, actionable goals
• Review medical charts to document client needs and recommend appropriate interventions
• Apply Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
• Participate in weekly Team Operations Meetings to coordinate and optimize care delivery
• Work remotely and/or in person with Vynca patients and clients
• Use computers, laptops, electronic health records, and video-conferencing technology throughout the workday

Clinical Outreach Specialist

• Assess member needs across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
• Oversee development of client care plans and goal setting
• Offer office-based, telehealth, or field-based services where members reside, seek care, or can most easily access services
• Connect clients with needed social services and supports
• Advocate for clients with healthcare professionals
• Use evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
• Conduct outreach and engagement to facilitate linkage to the Enhanced Care Management program and log activities in the CRM system
• Evaluate client progress and update SMART goals
• Provide mental health promotion
• Arrange transportation
• Complete documentation and outcome measures within care-plan timeframes
• Maintain current patient health records in the EMR and other business systems
• Complete monthly reporting for program compliance
• Attend assigned training
• Coordinate person-centered care with healthcare providers, specialists, pharmacists, social service agencies, caregivers, family supports, and other care-team stakeholders
• Coordinate healthcare benefits and facilitate timely, cost-effective access to care
• Promote wellness, recovery, independence, resilience, and member empowerment