Behavioral Health Case Manager

Vynca

. Serve as the client’s primary point of contact under the direction of the ECM Clinical Manager .

Posted 11/5/2026full-timeRemote • United StatesJunior💰 $30 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care management and coordination, utilizing evidence-based practices such as Motivational Interviewing and Trauma-Informed Care to support vulnerable populations. Proficient in developing client care plans, advocating for clients, and connecting them to essential social services and resources.

Highest-signal resume keywords

Active LCSW LicenseCare Management ExperienceKnowledge of Social Determinants of HealthBilingual English/SpanishExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care Plan DevelopmentClient AdvocacySMART Goals EvaluationHealth Care Benefits CoordinationMental Health PromotionDocumentation and ReportingOutreach and Engagement ActivitiesEvidence-Based PracticesTelehealth ServicesTransportation Arrangement

Soft Skills

Positive Interpersonal SkillsExcellent Oral CommunicationExcellent Written Communication

Tools & Technologies

CRM SystemEMR SystemGoogle WorkspaceMS Office

Certifications & Qualifications

Active LCSW LicenseBackground CheckVaccination Against Influenza

Industry Keywords

Care ManagementCommunity HealthSocial ServicesVulnerable PopulationsTrauma-Informed CarePalliative CareMental HealthSubstance Use Disorder (SUD)Social SupportsHealth Care Professionals

About the role

Key responsibilities & impact

Serve as the client’s primary point of contact under the direction of the ECM Clinical Manager
Coordinate with doctors, specialists, pharmacists, social services providers, caregivers, family support persons, and other Care Team members
Manage client cases and coordinate health care benefits
Provide education and facilitate timely, cost-effective access to care
Promote wellness, recovery, independence, resilience, and member empowerment
Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community services
Oversee development of client care plans and goal setting
Offer office-based, telehealth, or field-based services where members reside, seek care, or can access services most easily
Connect clients to social services and supports
Advocate for clients with health care professionals
Use evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
Conduct outreach and engagement activities and log activity in the CRM system
Evaluate client progress and update SMART goals
Provide mental health promotion
Arrange transportation such as ACCESS
Complete documentation and outcome measures within care-plan timeframes
Maintain current patient health records in the EMR and other business systems
Complete monthly reporting for program compliance
Attend assigned training

Requirements

What you’ll need

Applicants must be located in Arizona, California, Colorado, Illinois, Nevada, Oregon, Texas, Utah, or Washington
Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with the possibility of evenings and weekends
Active, unrestricted LCSW, LMFT, or LPCC license in California required
1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
Working knowledge of government and community resources related to social determinants of health
Excellent oral and written communication skills
Positive interpersonal skills required
General computer skills
Working knowledge of Google Workspace, MS Office, and the internet
Bilingual English/Spanish highly preferred
Background check, potentially including a drug test or other health screenings, required prior to employment
Employees in patient, client, or customer-facing roles must be vaccinated against influenza
Identity and work eligibility verification using E-Verify upon hire
Must be legally authorized to work in the United States

Benefits

Comp & perks

Offers bonus
Medical insurance
Dental insurance
Vision insurance
Income protection benefits
Flexible PTO
Company holidays
401k
Wellness benefits
Mileage reimbursement for field roles according to IRS guidelines