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Vynca

Case Manager

Vynca

. Serve as the client’s primary point of contact under the direction of the Director of Enhanced Care Management, ECM Clinical Manager, and/or ECM Program Manager .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $24 - $26 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care management, client advocacy, and coordination of health care services, with a strong focus on promoting wellness and recovery for vulnerable populations. Proficient in utilizing Motivational Interviewing and Trauma-Informed Care principles to assess and address diverse client needs.

Highest-signal resume keywords
Care ManagementMotivational InterviewingTrauma-Informed CareBilingual English/SpanishClient Advocacy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Case ManagementHealth Care CoordinationSMART Goals EvaluationDocumentation and ReportingCommunity Resource Knowledge
Soft Skills
Excellent Communication SkillsPositive Interpersonal Skills
Tools & Technologies
CRM SystemEMR SystemGoogle WorkspaceMS Office
Certifications & Qualifications
Influenza VaccinationE-Verify Authorization
Industry Keywords
Social Determinants of HealthVulnerable PopulationsMental Health PromotionPalliative CareCommunity-Based Services

About the role

Key responsibilities & impact
  • Serve as the client’s primary point of contact under the direction of the Director of Enhanced Care Management, ECM Clinical Manager, and/or ECM Program Manager
  • Work with doctors, specialists, pharmacists, social services providers, caregivers, family support persons, and other Care Team members to coordinate client needs and care
  • Manage client cases and coordinate health care benefits
  • Provide education and facilitate timely, cost-effective access to care
  • Promote wellness, recovery, independence, resilience, and member empowerment
  • Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
  • Oversee development of client care plans and goal setting
  • Offer office-based, telehealth, or field-based services where members reside, seek care, or can access services most easily
  • Connect clients to needed social services and supports
  • Advocate for clients with health care professionals
  • Utilize Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
  • Conduct outreach and engagement activities and log activity in the CRM system
  • Evaluate client progress and update SMART goals
  • Provide mental health promotion
  • Arrange transportation, such as ACCESS
  • Complete documentation and outcome measures within care-plan timeframes
  • Maintain current patient health records in the EMR and other business systems
  • Complete monthly reporting for program compliance
  • Attend assigned training and perform other duties as assigned

Requirements

What you’ll need
  • Willing and able to work Monday through Friday, 8:30am–5:00pm Pacific Time, with flexibility for potential evenings and weekends
  • 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
  • Working knowledge of government and community resources related to social determinants of health
  • Excellent oral and written communication skills
  • Positive interpersonal skills
  • General computer skills
  • Working knowledge of Google Workspace, MS Office, and the internet
  • Bilingual English/Spanish highly preferred
  • Must be legally authorized to work in the United States
  • Must complete identity and work eligibility verification using E-Verify upon hire
  • Influenza vaccination required for patient-, client-, or customer-facing roles, subject to accommodation requests
  • Background check required prior to employment, which may include a drug test or other health screenings

Benefits

Comp & perks
  • Bonus
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Income protection benefits
  • Flexible PTO
  • Company holidays
  • 401(k)
  • Wellness benefits
  • Mileage reimbursement for field roles, provided per IRS guidelines