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Vynca

Case Manager

Vynca

. Serve as the client’s primary point of contact under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager .

Posted 11/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $24 - $26 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client care coordination, utilizing evidence-based practices such as Motivational Interviewing and Trauma-Informed Care. Proficient in managing client cases, developing care plans, and connecting clients to necessary social services and supports.

Highest-signal resume keywords
Care ManagementClient AdvocacyMotivational InterviewingBilingual (English/Spanish)Knowledge of Social Determinants of Health

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Client Care CoordinationCase ManagementSMART Goals EvaluationDocumentation and ReportingHealth Care Benefits Management
Soft Skills
Excellent Oral CommunicationExcellent Written CommunicationPositive Interpersonal Skills
Tools & Technologies
CRM SystemEMR SystemGoogle WorkspaceMS Office
Industry Keywords
Community Health WorkerVulnerable PopulationsSocial ServicesPalliative CareTrauma-Informed Care

About the role

Key responsibilities & impact
  • Serve as the client’s primary point of contact under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager
  • Work with doctors, specialists, pharmacists, social services providers, caregivers, family support persons, and other Care Team members to coordinate client care
  • Manage client cases and coordinate health care benefits
  • Provide education and facilitate timely, cost-effective access to care
  • Promote wellness, recovery, independence, resilience, and member empowerment
  • Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
  • Oversee development of client care plans and goals
  • Offer office-based, telehealth, or field-based services where members reside, seek care, or can access services most easily
  • Connect clients to social services and supports
  • Advocate for clients with health care professionals
  • Use evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
  • Conduct outreach and engagement and log activity in the CRM system
  • Evaluate client progress and update SMART goals
  • Provide mental health promotion
  • Arrange transportation, such as ACCESS
  • Complete documentation and outcome measures within care-plan timeframes
  • Maintain current patient health records in the EMR and other business systems
  • Complete monthly reporting for program compliance
  • Attend assigned training and perform other duties as assigned

Requirements

What you’ll need
  • Willing and able to work Monday through Friday 8:30am–5:00pm Pacific Time, with flexibility for potential evenings and weekends
  • 2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations
  • Working knowledge of government and community resources related to social determinants of health
  • Excellent oral and written communication skills
  • Positive interpersonal skills required
  • General computer skills
  • Working knowledge of Google Workspace, MS Office and the internet
  • Bilingual (English/Spanish) preferred
  • Must be legally authorized to work in the United States
  • Must complete background screening prior to employment
  • Employees in patient, client, or customer-facing roles must be vaccinated against influenza, subject to accommodation review
  • Must complete identity and work eligibility verification using E-Verify upon hire
  • Must reside in Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington

Benefits

Comp & perks
  • Bonus
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Income protection benefits
  • Flexible PTO
  • Company holidays
  • 401(k)
  • Wellness benefits
  • Mileage reimbursement for field roles, per IRS guidelines