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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in care management and coordination, with a focus on client advocacy, health care benefits management, and the application of trauma-informed care principles. Proficient in utilizing community resources and providing education to promote wellness and recovery for vulnerable populations.
Highest-signal resume keywords
Care ManagementMotivational InterviewingTrauma-Informed CareCommunity Resource KnowledgeBilingual English/Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Case ManagementHealth Care Benefits CoordinationSMART Goal EvaluationDocumentation and ReportingMental Health Promotion
Soft Skills
Excellent Oral CommunicationExcellent Written CommunicationPositive Interpersonal Skills
Tools & Technologies
CRM SystemEMR SystemGoogle WorkspaceMS Office
Certifications & Qualifications
Valid Driver's LicenseVaccination Against Influenza
Industry Keywords
Social Determinants of HealthVulnerable PopulationsPalliative CareSubstance Use DisorderCommunity-Based Services
About the role
Key responsibilities & impact- Serve as the client's primary point of contact
- Coordinate with doctors, specialists, pharmacists, social services providers, caregivers, family support persons, and other Care Team members
- Manage client cases and coordinate health care benefits
- Provide education and facilitate timely, cost-effective access to care
- Promote wellness, recovery, independence, resilience, and member empowerment
- Assess member needs across physical health, mental health, substance use disorder, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
- Oversee development of client care plans and goal setting
- Offer office-based, telehealth, or field-based services where members reside, seek care, or can most easily access services
- Connect clients to social services and supports
- Advocate for clients with health care professionals
- Use Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
- Conduct outreach and engagement activities and log activity in the CRM system
- Evaluate client progress and update SMART goals
- Provide mental health promotion
- Arrange transportation such as ACCESS
- Complete documentation and outcome measures within care-plan timeframes
- Maintain current patient health records in the EMR and other business systems
- Complete monthly reporting for program compliance
- Attend assigned training
Requirements
What you’ll need- 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
- Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with flexibility for potential evenings and weekends
- Willing and able to work both in the field and remotely
- Working knowledge of government and community resources related to social determinants of health
- Clean driving record
- Valid driver's license
- Reliable transportation
- Excellent oral and written communication skills
- Positive interpersonal skills
- General computer skills
- Working knowledge of Google Workspace, MS Office, and the internet
- Must reside within a 20-mile radius of the assigned territory
- Ability to travel throughout Orange County up to 5 days per week
- Vaccination against influenza for patient-, client-, or customer-facing roles
- Ability to complete identity and work eligibility verification using E-Verify upon hire
- Bilingual English/Spanish highly preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Income protection benefits
- Flexible PTO
- Company holidays
- 401(k)
- Wellness benefits
- Mileage reimbursement for field roles according to IRS guidelines
- Training opportunities
- Remote work as part of hybrid arrangement