Clinical Intake Specialist

Vynca

. Conduct outreach to newly referred clients and log activity in VyncaOS .

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $28 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting client intake assessments and care planning, utilizing evidence-based practices such as Motivational Interviewing and Trauma-Informed Care. Proficient in managing client interactions and documentation using electronic health record systems while maintaining strong communication and organizational skills.

Highest-signal resume keywords

California Licensed Vocational Nurse (LVN) LicenseIntake or Admissions ExperienceHealth Record Systems ExperienceBilingual (English/Spanish)Expert Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Psychosocial AssessmentsCare PlansMotivational InterviewingHarm ReductionTrauma-Informed CareClient EngagementKey Performance MetricsRemote Client InteractionIntake VisitsComplex Care Client Management

Soft Skills

Strong Oral CommunicationStrong Written CommunicationPositive Interpersonal SkillsCollaborative AttitudeAbility to Work Independently

Tools & Technologies

VyncaOSHealth GorillaGoogle WorkspaceMS OfficeElectronic Health Record (EHR) Platforms

Certifications & Qualifications

Medical Assistant CertificateBackground CheckVaccination Against Influenza

Industry Keywords

ECM Populations of FocusHigh Call Volume EnvironmentClient PreferencesStructured ScheduleProactive Outreach

About the role

Key responsibilities & impact

Conduct outreach to newly referred clients and log activity in VyncaOS
Conduct 8-12 intake visits daily, ensuring efficient and accurate assessments
Assist clients in completing initial intake visits, including psychosocial assessments and care plans with goals of care
Review medical charts and document client medical needs and suggested interventions
Communicate critical information and client preferences to the care team for personalized care planning
Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
Attend weekly Team Operations Meetings
Maintain a structured and organized schedule to optimize client intake and engagement
Perform proactive outreach to no-shows or clients not previously contacted when unscheduled
Remain available for warm transfers from field teams and provide same-day responses
Meet key performance metrics in a fast-paced, dynamic environment
Work with Vynca patients/clients remotely and/or in person
Occasionally travel for job duties, training, or company events

Requirements

What you’ll need

Active, unrestricted California Licensed Vocational Nurse (LVN) license, or Bachelor’s degree in a related field, or Medical Assistant certificate issued by a recognized group (AAH, AAMA, AMT, NCCT, or NHA)
Minimum of 2 years of previous intake or admissions experience in a high call volume environment
Experience working with complex care clients and ECM Populations of Focus
Experience with Health Gorilla or Health Record Systems
Strong oral and written communication skills
Positive interpersonal skills with a collaborative attitude
Expert computer skills and proficiency in Google Workspace, MS Office, and internet tools
Ability to work independently and stay highly motivated
Capable of managing multiple tasks and navigating various platforms, with the ability to adapt and shift priorities as needed
Bilingual (English/Spanish) highly preferred
Willing and able to work Monday-Friday 8:30am-5pm Pacific Time, with the possibility of evenings and weekends
Applicants must reside in one of: Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington
Legally authorized to work in the United States
Must undergo a background check, which may include a drug test or other health screenings
Employees in patient, client, or customer-facing roles must be vaccinated against influenza, subject to accommodation consideration
Must complete identity and work eligibility verification using E-Verify upon hire
Minimum of 1 year of remote (work from home) experience
Comfortable using computers, telephones, and electronic health record (EHR) platforms

Benefits

Comp & perks

Medical, dental, and vision insurance
Income protection benefits
Flexible PTO
Company holidays
401k
Access to other wellness benefits
Mileage reimbursement for field roles according to IRS guidelines