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Vynca

Clinical Outreach Specialist

Vynca

. Engage with prospective clients and record all interactions in the Client Relationship Management (CRM) system .

Posted 9/16/2026full-timeRemote • Arizona • United StatesJuniorMid-Level💰 $27 - $30 per hourWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in client engagement and care management, utilizing Motivational Interviewing and Trauma-Informed Care principles. Proficient in telephonic outreach and managing complex care clients within Enhanced Care Management frameworks.

Highest-signal resume keywords
California Licensed Vocational Nurse (LVN) LicenseTelephonic Outreach ExperienceEnhanced Care Management (ECM) KnowledgeBilingual English/SpanishElectronic Health Records (EHR) Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Motivational InterviewingTrauma-Informed CarePsychosocial AssessmentCare Plan DevelopmentClient Needs AssessmentMedical Chart ReviewOutbound CallingHigh Call Volume ExperienceClient Relationship Management (CRM)Care Management Coordination
Soft Skills
Excellent Oral CommunicationExcellent Written CommunicationPositive Interpersonal SkillsClient EngagementTeam Collaboration
Tools & Technologies
Video Conferencing TechnologyGoogle WorkspaceSlackElectronic Health Records (EHR)Computers
Certifications & Qualifications
Medical Assistant CertificateBachelor’s Degree in Related Field
Industry Keywords
Enhanced Care Management (ECM)Complex Care ClientsTelehealthPatient PrivacyCOVID-19 Vaccination Requirement

About the role

Key responsibilities & impact
  • Engage with prospective clients and record all interactions in the Client Relationship Management (CRM) system
  • Make 60–100 outbound calls daily to prospective clients
  • Educate prospective clients about Enhanced Care Management (ECM) services
  • Assess client needs and link clients with the care management team
  • Convey essential information and client preferences to the care team for personalized care planning
  • Assist clients with psychosocial assessments and develop care plans with clear, actionable goals
  • Review medical charts to document client needs and recommend appropriate interventions
  • Apply Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles
  • Participate in weekly Team Operations Meetings to coordinate and optimize care delivery
  • Work remotely and/or in person with Vynca patients and clients
  • Use computers, laptops, electronic health records, and video-conferencing technology throughout the workday

Requirements

What you’ll need
  • Willing and able to work Monday through Friday, 8:30am–5:00pm Pacific Time, with flexibility for potential evenings and weekends
  • Active California Licensed Vocational Nurse (LVN) license, or Medical Assistant certificate issued by a recognized group, or Bachelor’s degree in a related field
  • Minimum of 2 years of telephonic outreach or enrollment experience in a high call volume environment
  • Experience working with complex care clients and ECM Populations of Focus
  • Excellent oral and written communication skills
  • Positive interpersonal skills for effective client engagement
  • Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records
  • Prior experience in a remote role
  • Quiet, secure workspace to ensure member privacy
  • Ability to test internet speed to ensure smooth application functionality
  • Bilingual English/Spanish highly preferred
  • Applicants must reside in Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, or Washington
  • Background check, potentially including drug test or other health screenings, required prior to employment
  • Patient-, client-, or customer-facing employees must be vaccinated against COVID-19 and influenza; accommodations may be considered
  • Identity and work eligibility verification using E-Verify upon hire
  • Occasional reaching, stooping, bending, kneeling, and lifting items weighing 25 pounds or less

Benefits

Comp & perks
  • Medical, dental, and vision insurance
  • Income protection benefits
  • Flexible PTO
  • Company holidays
  • 401(k)
  • Wellness benefits
  • Mileage reimbursement for field roles per IRS guidelines
  • Occasional travel to training or company events