Director, Enhanced Care Management

Vynca

. Direct and oversee operations of Vynca’s Enhanced Care Management program .

Posted 11/4/2026full-timeRemote • United StatesLead💰 $145,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Enhanced Care Management programs, overseeing clinical operations, and ensuring compliance with regulatory requirements. Proven ability to lead diverse teams, develop strategic initiatives, and drive business results through effective P&L management.

Highest-signal resume keywords

Enhanced Care Management ExperiencePeople Management ExperienceP&L ResponsibilityManaged Care Programs UnderstandingRemote Workforce Supervision

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care ManagementProgram DevelopmentQuality AssuranceData ManagementCrisis ManagementStaff TrainingKPI DevelopmentClaims SubmissionEHR ReportingBusiness Problem Resolution

Soft Skills

CollaborationAdaptabilityLeadershipCommunicationCultural Competence

Tools & Technologies

Microsoft ApplicationsGoogle ApplicationsEHR Systems

Industry Keywords

CalAIM ComplianceHealthcare OperationsPatient CareClient ExperienceRegulatory Requirements

About the role

Key responsibilities & impact

Direct and oversee operations of Vynca’s Enhanced Care Management program
Develop, implement, supervise, and manage the Enhanced Case Management Program
Supervise Clinical Managers, Clinical Consultants, Lead Care Managers, and support staff
Refine and implement program policies, procedures, standard operating procedures, and workflows
Oversee day-to-day ECM operations, assessments, intakes, care planning, crisis management, and transition plans
Ensure CalAIM contract goals, objectives, regulatory requirements, data requirements, and SLAs are met
Maintain records and billing requirements to required standards
Oversee staffing and staff training
Run EHR reports as needed
Oversee claims submission, denials, and receipt of payments
Represent the organization with the public, local businesses, employers, health plans, vendors, and regulators
Provide ECM reports to management and managed care plans
Develop strategic messaging and address patient objections
Manage quality assurance programs and client experience
Develop KPIs aligning team performance with business objectives
Manage P&L and report business results in monthly operations reviews
Resolve complex business problems and pivot as needed
Collaborate with department leaders, business development, and clinical operations on referral management and patient onboarding
Support the VP of Clinical Operations in developing strategies for improved health outcomes, patient care, and cost of care
Model Vynca’s core values and ensure staff understand the organization’s values and mission
Travel occasionally for leadership meetings, staff training, job duties, and company events

Requirements

What you’ll need

Bachelor's Degree required or an equivalent combination of education and experience
5+ years of people management experience in a similar environment
Remote workforce and/or multi-site supervisory experience required
3+ years of care management experience required
Experience with Enhanced Care Management programs highly preferred
Strong understanding of managed care programs highly preferred
Proven, results-driven business leader with P&L responsibility experience
Proficient with Microsoft and Google applications, plus general computer literacy
Strong adaptability to work collaboratively and cross-functionally in a remote environment
Must have access to reliable internet connection
Ability to work with complex and multifaceted tasks and systems
Experience working with culturally, ethically, sexually, and socio-economically diverse populations
Experience working with multidisciplinary teams
Willing and able to travel a minimum of quarterly for leadership and team meetings, including staff training
Willing and able to support Pacific Time core business hours (Monday-Friday, 8:30am-5pm)
Must be legally authorized to work in the United States
Background check required prior to employment
Employees in patient, client, or customer-facing roles must be vaccinated against influenza

Benefits

Comp & perks

Medical, dental, and vision insurance
Income protection benefits
Flexible PTO
Company holidays
401k
Access to other wellness benefits
Bonus