Director of Account Management

Vynca

. Build and lead the success, growth, and retention of health plan partnerships .

Posted 9/18/2026full-timeRemote • California • United StatesLead💰 $140,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing health plan partnerships, with a strong focus on Enhanced Care Management, Medi-Cal requirements, and strategic account planning. Proven ability to drive revenue growth, retention, and client satisfaction through effective relationship management and operational oversight.

Highest-signal resume keywords

Account ManagementEnhanced Care ManagementMedi-Cal Managed Care ContractingClient PartnershipsStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare AdministrationValue-Based CareContract NegotiationRevenue ForecastingKPI MonitoringOperational Outcomes AnalysisClaims ManagementRegulatory ComplianceData Exchange CoordinationClient Retention Strategies

Soft Skills

Interpersonal SkillsExecutive CommunicationProblem-SolvingRelationship BuildingTeam Collaboration

Tools & Technologies

CRM PlatformsReporting ToolsHubSpot

Certifications & Qualifications

Bachelor's Degree in Healthcare AdministrationInfluenza Vaccination

Industry Keywords

CalAIMMedi-CalManaged MedicaidCommunity SupportsHealthcare Regulatory StandardsPayer-Provider PartnershipsCalifornia Integrated Care Management

About the role

Key responsibilities & impact

Build and lead the success, growth, and retention of health plan partnerships
Serve as relationship owner and primary client advocate for value-based health plan partnerships
Build trusted relationships across multiple plan stakeholders
Understand client strategic priorities, population health goals, and success metrics
Establish and maintain scalable account management processes and playbooks
Drive adoption and performance of Enhanced Care Management and support active partnerships
Monitor contracted metrics, Medi-Cal/DHCS requirements, and CalAIM deliverables
Own day-to-day relationships against MSAs and contract terms, including SLAs
Drive revenue realization through contract renewals, rate negotiations, and amendments
Develop strategic account plans identifying risks, opportunities, and growth pathways
Identify upsell and cross-sell opportunities, including expansion into additional CalAIM Community Supports programs
Forecast revenue and account health across the portfolio
Lead monthly or quarterly business reviews with clients
Monitor KPIs, SLAs, operational outcomes, ROI, savings, quality, and growth
Track DHCS policy and CalAIM program changes and translate them into partner guidance and account strategy
Coordinate eligibility files, claims/encounter data exchange, and authorization workflows
Troubleshoot enrollment mismatches, claims denials, and encounter data rejections
Manage escalations when service delivery breaks down
Build and deliver regular performance and quality dashboards
Coordinate with clinical, IT/data, finance, and legal teams to resolve plan issues
Escalate contract risks before they become retention crises

Requirements

What you’ll need

Bachelor's degree in Healthcare Administration, Business Administration, or a related field required
10+ years of experience in account management, client partnerships, or strategic client success working with organizations servicing health plans in government-sponsored lines of business
5+ years of experience with managed Medicaid and CalAIM
Direct working knowledge of Enhanced Care Management (ECM) required
Familiarity with California Integrated Care Management (CICM) and Community Supports (CS) highly preferred
Experience partnering with health plans, value-based care organizations, health systems, and community-based provider networks, including ECM Lead Entities
Strong understanding of Medi-Cal managed care contracting, DHCS requirements, and CalAIM policy guides
Strong commercial acumen, including experience with contracts, pricing models, and margin management
Track record of managing a high-value client portfolio, with measurable success in retention and partnership expansion
Exceptional interpersonal and executive communication skills
Working knowledge of healthcare regulatory and compliance standards, including HIPAA and other requirements relevant to payer and provider partnerships
Experience using CRM platforms and reporting tools; HubSpot experience highly preferred
Willingness and ability to travel up to 25% for client meetings and team collaboration
Must be located in California
Must be legally authorized to work in the United States
Influenza vaccination required for patient-, client-, or customer-facing roles
Background check, potentially including drug test or other health screenings, required prior to employment
Identity and work eligibility verification using E-Verify upon hire

Benefits

Comp & perks

Medical, dental, and vision insurance
Income protection benefits
Flexible PTO
Company holidays
401k
Access to other wellness benefits
Mileage reimbursement for field roles per IRS guidelines
Bonus compensation