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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in care management, including client advocacy, case coordination, and the application of evidence-based practices such as Motivational Interviewing and Trauma-Informed Care. Proficient in managing health care benefits and connecting clients with necessary social services while maintaining compliance with documentation and reporting requirements.
Highest-signal resume keywords
Licensed Vocational Nurse (LVN)Care ManagementMotivational InterviewingBilingual English/SpanishSocial Determinants Of Health
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case CoordinationHealth Care Benefits ManagementClient Care Plans DevelopmentSMART Goals EvaluationDocumentation And Outcome MeasuresMental Health PromotionTelehealth ServicesCommunity-Based ServicesEvidence-Based PracticesTransportation Arrangement
Soft Skills
Excellent Oral CommunicationExcellent Written CommunicationPositive Interpersonal Skills
Tools & Technologies
CRM SystemEMR SystemGoogle WorkspaceMS Office
Certifications & Qualifications
Active, Unrestricted LVN License
Industry Keywords
Care ManagerCare NavigatorCommunity Health WorkerVulnerable PopulationsSocial Services
About the role
Key responsibilities & impact- Serve as the client’s primary point of contact under the direction of the ECM Clinical Manager
- Coordinate with doctors, specialists, pharmacists, social services providers, caregivers, family support persons, and other Care Team members
- Manage client cases and coordinate health care benefits
- Provide education and facilitate timely, cost-effective access to care
- Promote wellness, recovery, independence, resilience, and member empowerment
- Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and community-based services
- Oversee development of client care plans and goal setting
- Offer office-based, telehealth, or field-based services where members reside, seek care, or can most easily access services
- Connect clients with needed social services and supports
- Advocate for clients with health care professionals
- Apply evidence-based practices including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care
- Conduct outreach and engagement activities and log activity in the CRM system
- Evaluate client progress and update SMART goals
- Provide mental health promotion
- Arrange transportation, such as ACCESS
- Complete documentation and outcome measures within care-plan timeframes
- Maintain current patient health records in the EMR and other business systems
- Complete monthly reporting for program compliance
- Attend assigned training
Requirements
What you’ll need- Active, unrestricted Licensed Vocational Nurse (LVN) license in California required
- Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, with the possibility of evenings and weekends
- 2+ years of experience as a care manager, care navigator, or community health worker supporting vulnerable populations
- Working knowledge of government and community resources related to social determinants of health
- Excellent oral and written communication skills
- Positive interpersonal skills required
- General computer skills
- Working knowledge of Google Workspace, MS Office, and the internet
- Bilingual English/Spanish highly preferred
- Must be legally authorized to work in the United States
- Must complete required background screening
- Patient-facing employees must be vaccinated against influenza, subject to accommodation consideration
Benefits
Comp & perks- Medical, dental, and vision insurance
- Income protection benefits
- Flexible PTO
- Company holidays
- 401k
- Wellness benefits
- Mileage reimbursement for field roles according to IRS guidelines
- Potential bonus