Patient Access Coordinator

Vynca

. Serve as the primary point of contact for inbound calls .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and de-escalation skills while managing high call volumes in a healthcare setting. Proficient in intake processes, documentation, and maintaining HIPAA compliance, with a focus on patient-centered care.

Highest-signal resume keywords

Healthcare ExperienceDe-Escalation SkillsIntake Process ManagementBilingual in English and SpanishCultural Competency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call HandlingIntake AssessmentDocumentationClinical Trigger Word RecognitionMultitaskingReferral PreparationHIPAA ComplianceEHR SystemsSalesforceGoogle Workspace

Soft Skills

CommunicationEmpathyProblem-SolvingTeam CollaborationReliability

Tools & Technologies

TelephonyGoogle WorkspaceSalesforceEHR Systems

Industry Keywords

Palliative CareHome HealthHospiceDischarge PlanningSafety-Net Hospital

About the role

Key responsibilities & impact

Serve as the primary point of contact for inbound calls
Meet call answer rate and service level targets
Flag volume or staffing risks to the Shared Services Manager
Assess callers' needs and route or warm-transfer them to the appropriate department
Identify clinical trigger words and escalate to triage according to protocol
De-escalate distressed or upset callers and involve a supervisor or clinician when appropriate
Own direct referrals from providers, hospitals, facilities, and community partners end to end
Complete intake for direct referrals, including pre-admission assessment, scheduling support, and documentation
Hand off fully prepared referrals to EMA for direct outreach
Document call and intake details accurately in real time
Maintain databases, logs, census sheets, and contact lists
Manage voicemails, callback queues, and after-hours messages within established timeframes
Meet call handling and referral preparation targets
Follow scripts and quality standards
Participate in coaching, team meetings, and huddles
Maintain strict HIPAA compliance
Perform other duties as assigned

Requirements

What you’ll need

Associate degree or medical/business office training highly preferred
2+ years in a high call volume role, such as call center, medical front office, patient access, or intake/admissions
Healthcare experience required
Experience in palliative care, home health, hospice, discharge planning, or safety-net hospital settings highly preferred
Proven de-escalation skills with distressed or grieving callers
Ability to recognize clinical trigger words after training; no license required
Clinical fluency from training or experience alongside SWs, RNs, MAs, chaplains, or scribes is a plus
Strong multitasking across phone, documentation, and multiple systems
Reliable attendance
Comfortable with Google Workspace, Salesforce, telephony, and EHR systems
Cultural competency and working knowledge of HIPAA
Ability to manage difficult conversations involving serious illness, grief, and/or end-of-life care
Willing and able to work Monday-Friday 8:30 a.m.-5 p.m. EST with occasional evenings and weekends
Bilingual in English and Spanish required
Must be based in California, Arizona, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, or Washington
Must be legally authorized to work in the United States
Background check required prior to employment
Identity and work eligibility verification using E-Verify upon hire
Employees in patient-, client-, or customer-facing roles must be vaccinated against influenza

Benefits

Comp & perks

Medical, dental, and vision insurance
Income protection benefits
Flexible PTO
Company holidays
401(k)
Access to other wellness benefits
Mileage reimbursement for field roles, per IRS guidelines
Background screening may include a drug test or other health screenings depending on the role
Influenza vaccination requirement for patient-, client-, or customer-facing roles
Religious or medical accommodation requests considered for vaccination requirement
Occasional travel to attend training or company events