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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the onboarding process for payroll clients, ensuring compliance with payroll legislation and delivering effective training on payroll technology. Strong organizational skills and attention to detail are essential for tracking onboarding issues and recommending process improvements.
Highest-signal resume keywords
Canadian Payroll ProcessingPayroll ComplianceKYC/KYB ManagementCRM Experience (HubSpot)Bilingual (French and English)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll SoftwareHR/Payroll PlatformsTaxation BasicsOnboarding Process ManagementProcess Improvement
Soft Skills
Strong Communication SkillsAttention to DetailOrganizational SkillsAdaptabilityCollaboration
Tools & Technologies
Google WorkspaceVideo Conferencing Platforms
Certifications & Qualifications
PCP DesignationMembership in the National Payroll Institute
Industry Keywords
Payroll TechnologyOnboarding IssuesCompliance DocumentationRemote Work Environment
About the role
Key responsibilities & impact- Manage the end-to-end onboarding process for new Wagepoint clients, from account submission through the first payroll run
- Configure payroll accounts accurately and in compliance with Wagepoint policies and government requirements
- Deliver training through calls, emails, and online sessions on Wagepoint’s payroll platform
- Track, document, and resolve onboarding issues with Sales, Risk, and Support teams
- Maintain accurate onboarding records, setup instructions, support notes, and system configurations in internal tools
- Identify recurring onboarding pain points and recommend process improvements
- Help small businesses gain confidence using payroll technology
Requirements
What you’ll need- 1+ year of experience processing Canadian payroll or supporting clients in payroll onboarding, support, or implementation
- Solid understanding of payroll compliance and taxation basics
- Willingness to learn and adapt as payroll legislation, internal processes, and product features change
- Strong communication skills and ability to explain payroll concepts clearly
- Experience managing KYC/KYB and other compliance documentation
- High attention to detail and strong organizational skills
- Ability to investigate and resolve onboarding issues independently, knowing when to collaborate or escalate
- Comfortable working in a CRM-driven environment such as HubSpot
- Experience with Google Workspace and video conferencing platforms
- Collaborative, self-directed, and adaptable in a fast-paced, remote environment
- PCP designation or progress toward it is a bonus
- Membership in the National Payroll Institute is a bonus
- Experience with payroll software or HR/payroll platforms is a bonus
- Bilingual French and English is a bonus
- Experience in a remote or distributed team environment is a bonus
Benefits
Comp & perks- Professional development opportunities
- New experiences and career growth
- Flexible, autonomous remote work
- Virtual interviews
- Inclusive and supportive hiring process
- Accommodation support during recruitment
- Mental wellness and inclusion workplace commitment