Onboarding Specialist

Wagepoint

. Manage the end-to-end onboarding process for new Wagepoint clients, from account submission through successful first payroll run .

Posted 9/23/2026full-timeRemote • CanadaJunior💰 CA$48,000 - CA$65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the onboarding process for payroll clients, ensuring compliance with payroll regulations and delivering effective training. Proficient in resolving onboarding issues and maintaining accurate records in a CRM-driven environment.

Highest-signal resume keywords

Canadian Payroll ProcessingPayroll ComplianceKYC/KYB ManagementCRM ExperienceBilingual French and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll SoftwareTaxation BasicsOnboarding Process ManagementProcess ImprovementAttention to Detail

Soft Skills

Strong Communication SkillsOrganizational SkillsCollaborativeSelf-DirectedAdaptable

Tools & Technologies

HubSpotGoogle WorkspaceVideo Conferencing Platforms

Certifications & Qualifications

PCP DesignationMembership in the National Payroll Institute

Industry Keywords

Payroll OnboardingCompliance DocumentationRemote EnvironmentClient SupportInternal Tools

About the role

Key responsibilities & impact

Manage the end-to-end onboarding process for new Wagepoint clients, from account submission through successful first payroll run
Configure payroll accounts accurately and in compliance with Wagepoint policies and government requirements
Deliver training through calls, emails, and online sessions to help clients navigate Wagepoint’s payroll platform
Track, document, and resolve onboarding issues in collaboration with Sales, Risk, and Support teams
Maintain accurate onboarding records, setup instructions, support notes, and system configurations in internal tools
Identify recurring onboarding pain points and recommend process improvements
Report directly to the Onboarding Team Lead

Requirements

What you’ll need

1+ year of experience processing Canadian payroll or supporting clients in payroll onboarding, support, or implementation
Solid understanding of payroll compliance and taxation basics
Willingness to learn and adapt as payroll legislation, internal processes, and product features change
Strong communication skills with the ability to explain payroll concepts clearly
Experience managing KYC/KYB and other compliance documentation
High attention to detail and strong organizational skills
Ability to investigate and resolve onboarding issues independently while knowing when to collaborate or escalate
Comfortable working in a CRM-driven environment, such as HubSpot
Experience with Google Workspace and video conferencing platforms
Collaborative, self-directed, and adaptable in a fast-paced, remote environment
PCP designation or progress toward it preferred as a bonus
Membership in the National Payroll Institute preferred as a bonus
Experience with payroll software or HR/payroll platforms preferred as a bonus
Bilingual French and English preferred as a bonus
Experience in a remote or distributed team environment preferred as a bonus

Benefits

Comp & perks

Professional development opportunities
New experiences and career growth
Flexible, autonomous remote work
Virtual interviews
Inclusive and supportive hiring process
Accommodation support during recruitment
Mental wellness and inclusion commitment