Waitwhile

Customer Success Manager

• Oversee and continuously improve automated onboarding and AI-powered support experiences
• Manage renewals, upsells, downgrades, and retention across the Mid-Market customer portfolio
• Identify customer risks and opportunities to drive strong Net Revenue Retention
• Act as the senior human point of contact for complex business logic, technical questions, and critical customer use cases
• Lead scheduled consultations with Mid-Market customers
• Recommend configurations and help customers integrate Waitwhile into their operations
• Analyze customer behavior, churn trends, support patterns, and feature gaps
• Partner with Product and other internal teams on product discussions and roadmap decisions
• Improve customer-facing processes, support workflows, and internal ways of working

Customer Success Manager, Solutions

Account Executive

• Own the full sales cycle from first conversation through negotiation and close
• Manage deals in the $30K–$150K ARR range
• Generate opportunities through inbound and self-sourced outbound efforts
• Work with BDRs and Marketing to identify target accounts and industries
• Lead tailored demos and presentations
• Communicate Waitwhile’s value and ROI to different buyer personas
• Navigate commercial conversations and close deals
• Partner with Sales, Marketing, RevOps, Product, Customer Success, and Sales Engineering
• Improve targeting, messaging, handoffs, and the customer journey
• Maintain accurate opportunities and pipeline data in HubSpot
• Own expected close timelines and contribute to data-driven pipeline reviews
• Share prospect and customer feedback to improve positioning, product, and go-to-market strategy

Customer Success Manager, Solutions

Account Executive – Midmarket