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Technical Customer Support L1, English
Wallbox Chargers. Monitor service team tickets and provide L1 support and advice .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Embedded Systems and Incident Management while providing L1 support and coaching for service teams. Proficient in developing communication methods and ensuring quality service delivery through effective documentation and process management.
Highest-signal resume keywords
Embedded Systems KnowledgeIncident ManagementTicketing Systems KnowledgeITIL CertificationInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Analytic VisionRemote OperationsWi-Fi KnowledgeBluetooth KnowledgeProcess Documentation
Soft Skills
CoachingCommunicationClient ManagementQuality of Service Delivery
Tools & Technologies
SalesforceJira
Certifications & Qualifications
ITIL Certification
Industry Keywords
Service ImprovementL1 SupportKey Account ManagementConsumer-Focused Support Culture
About the role
Key responsibilities & impact- Monitor service team tickets and provide L1 support and advice
- Share best practices and coach the team
- Continuously improve and maintain the internal system
- Identify system locks requiring follow-up or investigation
- Develop interdepartmental communication methods
- Ensure documentation and communication of processes, policies, and procedures for correct, timely, and cost-effective IT support
- Direct continuous service improvement with proactive planning and a consumer-focused support culture
- Deliver product and process training and support L1 onboarding
- Support key account partners daily
- Report bugs and maintain direct contact with key account partners
Requirements
What you’ll need- Embedded systems knowledge; able to connect remotely to them and get the system locks
- Analytic vision
- Ticketing and reporting systems knowledge, including Salesforce and Jira
- Incident Management knowledge
- Excellent interpersonal skills
- Good practice management for quality of service delivery
- Availability to travel based on business needs
- Experience dealing with clients
- Fluent English
- Afternoon–evening shift aligned with US HQ (L2), 3:00 PM to 12:00 AM CET
- IT knowledge, including remote operations, Wi-Fi, and Bluetooth
- ITIL certification will be assessed positively
Benefits
Comp & perks- First-class private health, dental, and life insurance after your first month at Wallbox
- Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps
- Car discounts & special advantages if you choose an EV
- Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen