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Technical Support L2, French, English
Wallbox Chargers. Serve as the primary regional escalation point for installers, distributors, and CPOs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing and resolving complex hardware and connectivity issues within the EV Charging industry, while providing technical training and support to enhance partner confidence and operational efficiency.
Highest-signal resume keywords
Technical Support (L2/L3)AC/DC Power SystemsRoot Cause Analysis (RCA)Fluency in French and EnglishSalesforce Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electrical TroubleshootingReading Wiring DiagramsLog AnalysisRemote DiagnosticsTroubleshooting Guides Creation
Soft Skills
CommunicationProblem-SolvingTraining and Onboarding
Tools & Technologies
SalesforceTicketing Systems
Industry Keywords
EV ChargingE-MobilityService QualityOperational KPIsTechnical Escalations
About the role
Key responsibilities & impact- Serve as the primary regional escalation point for installers, distributors, and CPOs
- Diagnose and resolve complex hardware, firmware, connectivity, and OCPP-related issues
- Perform deep log analysis and remote diagnostics
- Support commissioning, maintenance, and troubleshooting to maximize product uptime and service quality
- Identify service gaps with the Customer Service Manager and implement technical solutions improving customer experience and operational KPIs
- Document recurring issues and create troubleshooting guides, known-issue logs, and best-practice materials
- Manage and expedite regional technical escalations with HQ Service Engineering (L3)
- Prepare technically detailed escalation packages and maintain clear communication throughout resolution
- Lead technical training, onboarding, and certification sessions for installers and service partners
- Provide expert guidance to increase partner confidence and reduce installation-related errors
- Support critical deployments remotely and occasionally on-site
- Maintain regional technical documentation and contribute to global knowledge bases
- Share learnings with global Service teams to drive continuous improvement
Requirements
What you’ll need- Minimum 3-5 years in Technical Support (L2/L3), preferably within the EV Charging / e-Mobility industry
- Proficient in AC/DC power systems, electrical troubleshooting, and reading wiring diagrams
- Mandatory fluency in French + English (written and verbal)
- Comfortable working 3:00 PM to 12:00 AM CET on an afternoon–evening shift aligned with US HQ
- Proven ability to perform Root Cause Analysis (RCA) and provide practical, hands-on solutions
- Willingness and availability for travel within the assigned region for on-site support
- Nice to have experience utilizing Salesforce and ticketing systems for rigorous case documentation
- Resume must be submitted in English
Benefits
Comp & perks- Flexible working hours
- Hybrid work schedule and half Fridays
- First-class private health insurance
- Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps
- Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen