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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading field operations, optimizing scheduling and dispatch processes, and enhancing service quality in residential and small-business environments. Proven ability to coach and develop high-performing teams while driving business development and strategic partnerships.
Highest-signal resume keywords
Leadership Experience Managing Field TechniciansScheduling and Dispatch SkillsCRM or Field-Service Platform ProficiencyCoaching and Performance ManagementBusiness Development Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Field Operations ManagementRoute OptimizationWorkload BalancingService Quality ImprovementPerformance Data AnalysisCompliance with Installation StandardsCapacity EvaluationTraining and DevelopmentCustomer Relationship DevelopmentMarket Expansion Strategies
Soft Skills
CoachingTeam BuildingProblem SolvingCommunicationCustomer Focus
Tools & Technologies
CRM SoftwareWork-Order SystemsField-Service Platforms
Industry Keywords
Residential InstallationHome ServicesB2BB2CSmall BusinessCommercial ServicesStartup EnvironmentContinuous ImprovementSafety StandardsService Launches
About the role
Key responsibilities & impact- Lead daily field operations for 13 residential installation and home-services technicians across DFW
- Oversee scheduling, dispatch, route optimization, workload balancing, safety, service quality, and customer experience
- Use CRM, work-order, and performance data to improve utilization, productivity, first-time completion, and route efficiency
- Coach and develop technicians through field observations, performance reviews, and targeted training
- Ensure compliance with installation standards, tools, equipment requirements, and company policies
- Evaluate capacity, skills, training, and operational readiness for expansion into additional home-maintenance services
- Partner cross-functionally to resolve issues, improve processes, and build a scalable, customer-focused field service operation
- Develop and convert customer relationships across B2B, SMB, B2C, commercial, small-business, and residential segments
- Drive strategic partnerships and business development initiatives to support growth and market expansion
Requirements
What you’ll need- Bachelor’s degree in Business, Accounting, Finance, Marketing, or related field and 2 years’ experience in business development, market development, product development, or related area OR 4 years’ experience in business development, market development, product development, or related area
- Proven leadership experience managing field technicians, installers, or customer-facing service teams in residential or small-business environments
- Strong scheduling, dispatch, route-planning, and workforce-management skills using CRM or field-service platforms
- Experience resolving escalations, improving service quality, and protecting the in-home experience
- Ability to coach technicians, set clear expectations, manage performance, and build accountable, high-performing teams
- Strong focus on safety, productivity, utilization, first-time completion, and continuous improvement
- Comfort operating in a startup-style environment, building new processes, supporting new service launches, and scaling operations across a growing market
- Sales or supervisory experience preferred
Benefits
Comp & perks- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Live Better U Walmart-paid education benefit program
- Paid high school completion, bachelor's degree, English Language Learning, and short-form certificate programs
- Tuition, books, and fees completely paid by Walmart
- Stock may be included as additional compensation for certain positions