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Walmart

Director, Investigations

Walmart

. Lead a fraud intelligence team based at the Walmart Home Office .

Posted 9/24/2026full-timeBentonville • United StatesLead💰 $110,000 - $220,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in fraud intelligence and investigative management, with a strong focus on developing and implementing standard operating procedures and playbooks. Capable of leading teams, collaborating across business units, and delivering strategic recommendations to mitigate fraud risks effectively.

Highest-signal resume keywords
Fraud Intelligence ManagementInvestigative CaseworkFraud Risk AssessmentData AnalysisTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Fraud Risk AssessmentData AnalysisInvestigative CaseworkFraud Intelligence ManagementStandard Operating Procedures DevelopmentEmerging Risk ManagementFraud Signal IntakeStrategic RecommendationsRegulatory ComplianceThreat Intelligence
Soft Skills
Exceptional CommunicationProactive MindsetPrioritization SkillsCollaborationProblem-Solving
Tools & Technologies
MS OfficeExcelWordPowerPointBusiness Platforms
Certifications & Qualifications
Certified Fraud Examiner (CFE)Certified Cyber Intelligence Professional (CCIP)Open-Source Intelligence (OSINT)
Industry Keywords
Fraud PreventionRetailFinancial ServicesConsumer Facing IndustryLaw Enforcement Liaison

About the role

Key responsibilities & impact
  • Lead a fraud intelligence team based at the Walmart Home Office
  • Build working partnerships to receive and process fraud intelligence
  • Collaborate with internal business partners on awareness and fraud prevention
  • Oversee fraud signal intake and emerging risk reports
  • Connect intelligence outputs to investigations, analytics, and action
  • Maintain visibility into emerging fraud themes across the enterprise
  • Promote and uphold company policies, procedures, mission, values, and standards of ethics and integrity
  • Provide on-call support in response to critical incidents
  • Deliver regular briefings, reports, and strategic recommendations to leadership on fraud trends, exposure, and mitigation
  • Develop and maintain standard operating procedures and playbooks for fraud intelligence intake, triage, and dissemination
  • Lead the Fraud Fusion Center, an Enterprise Center of Excellence integrating fraud intelligence through advanced technology to identify cross-channel threats
  • Collaborate across business units and external partners to improve investigative processes and support regulatory compliance and ethical standards

Requirements

What you’ll need
  • Bachelor's degree in Criminal Justice, Business Administration, Political Science, or related field and 5 years’ experience in investigative casework/management, auditing, security, or related field OR 7 years’ experience in investigative casework/management, auditing, security, or related field
  • 3 years of supervisory experience
  • 7–10 years of progressive experience in fraud intelligence, threat intelligence, or a related field, including at least 3 years in a people-leadership capacity within retail, financial services, or another high-volume consumer facing industry where fraud typologies are diverse and fast evolving
  • Self-starter with a proactive fraud intelligence and investigative mindset
  • Skilled in fraud risk assessments
  • Able to prioritize competing issues and escalations
  • Exceptional communicator able to present complex information to technical and nontechnical audiences
  • Experience liaising with law enforcement and government agencies
  • Capable of triaging, escalating, and managing emerging risks
  • Comfortable navigating business platforms to present findings and identify risks
  • Proficient in leveraging large datasets to identify trends
  • Advanced MS Office skills, including Excel, Word, and PowerPoint
  • Preferred: advanced degree in a relevant field
  • Preferred certifications or training: Certified Fraud Examiner (CFE), Certified Cyber Intelligence Professional (CCIP), Open-Source Intelligence (OSINT), or comparable intelligence certifications
  • Experience standing up or maturing an intelligence function, including building SOPs, playbooks, and intake workflows from the ground up
  • Demonstrated ability to produce forward-looking strategic fraud intelligence assessments
  • Ability to ensure intelligence outputs are consumed and acted upon by analytics, investigations, and business enablement teams

Benefits

Comp & perks
  • Performance-based bonus awards
  • Medical, vision, and dental coverage
  • 401(k)
  • Stock purchase
  • Company-paid life insurance
  • PTO, including sick leave
  • Parental leave
  • Family care leave
  • Bereavement leave
  • Jury duty leave
  • Voting leave
  • Short-term and long-term disability
  • Company discounts
  • Military Leave Pay
  • Adoption and surrogacy expense reimbursement
  • Live Better U education benefit, including fully paid tuition, books, and fees for programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates
  • Stock may be included as additional compensation for certain positions