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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operations management and project execution, with a strong focus on data analysis, process improvement, and team development. Proven ability to lead cross-functional initiatives and drive operational excellence while managing budgets and resources effectively.
Highest-signal resume keywords
Operations ManagementProject ManagementData AnalysisTeam LeadershipBudget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations ManagementProject ManagementData AnalysisProcess ImprovementBusiness Strategy Development
Soft Skills
Strong Organizational SkillsCoachingPerformance Management
Certifications & Qualifications
Project Management Professional Certification
Industry Keywords
Seller SupportStakeholder PartnershipsWorkforce DevelopmentCross-Functional TeamsOperational Excellence
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead Seller Support operations, driving service, quality, productivity, and seller experience goals
- Use data, seller feedback, and frontline insights to identify trends, root causes, and improvement opportunities
- Lead complex projects and operational changes from planning through implementation and results
- Partner across Product, Technology, Business, and Risk to address seller friction and improve support experiences
- Improve processes, policies, tools, and procedures to simplify and scale operations
- Develop high-performing teams through coaching, performance management, and succession planning
- Build stakeholder partnerships and represent Seller Support in business planning and reviews
- Model Walmart’s standards of ethics, integrity, and accountability
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 5 years’ experience in operations, project management, or related area OR 7 years’ experience in operations, project management, or related area
- 3 years’ supervisory experience
- Expertise in operations management and execution of complex projects
- Strong organizational skills
- Ability to lead teams at scale and drive operational excellence and efficiency
- Proficiency in data analysis
- Experience developing and implementing business strategies
- Strong project management skills
- Ability to manage budgets, control expenditures, and optimize resource allocation
- Commitment to workforce development through talent management and succession planning
- Working on cross-functional teams or projects
- Master’s in Business Administration (preferred)
- Project Management Professional certification (preferred)
Benefits
Comp & perks- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit with tuition, books, and fees completely paid for
- English Language Learning, high school completion, bachelor's degree, and short-form certificate programs