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Walmart

Director, Services

Walmart

. Build the operating foundation for Walmart’s Home Services .

Posted 11/12/2026full-timeBentonville • United StatesLead💰 $110,000 - $220,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in P&L Management, Financial Planning, and Operations Management while leading cross-functional teams to enhance service offerings and business performance. Proven ability to develop and execute business strategies that align with organizational goals and improve customer satisfaction.

Highest-signal resume keywords
P&L ManagementFinancial BudgetingCross-Functional Project ManagementOperations ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Financial PlanningBudgetingProject ManagementProcess ImprovementOperations ManagementAnalyticsTransformation PlanningBusiness Strategy Development
Soft Skills
Team LeadershipTalent DevelopmentMentoringStakeholder Relationship ManagementEthical Standards Commitment
Industry Keywords
Consumer ServicesRetail OperationsService ModelFulfillment CapabilitiesVendor AgreementsService Standards

About the role

Key responsibilities & impact
  • Build the operating foundation for Walmart’s Home Services
  • Own the P&L and deliver annual operating plan commitments
  • Connect service purchase, delivery, and post-purchase support through a dependable service model
  • Develop fulfillment capabilities serving customers through Walmart stores and digital channels
  • Lead innovative strategies to enhance Walmart Services’ offerings and business performance
  • Oversee financial planning, budgeting, and resource allocation
  • Manage cross-functional teams and collaborate with Marketing, Finance, and Information Systems
  • Direct vendor agreements and service activities to maintain quality and compliance
  • Lead operational design and execution across Walmart teams, carriers, installers, and service partners
  • Translate business priorities into practical plans, pilots, service standards, and performance measures

Requirements

What you’ll need
  • Bachelor’s degree in Business, Accounting, Finance, Marketing, Engineering, or related field and 5 years’ experience in consumer services industry, project management, product management, process improvement, retail operations, or related area OR 7 years’ experience in those areas
  • 1 year’s supervisory experience
  • Proven expertise in cross-functional project management and leading complex initiatives
  • Strong business strategy development skills
  • Demonstrated experience in profit and loss (P&L) management and financial budgeting oversight
  • Exceptional team leadership capabilities, including talent development, mentoring, and succession planning
  • Proficiency in operations management, analytics, and transformation planning
  • Ability to build and maintain effective customer and stakeholder relationships
  • Commitment to ethical standards, integrity, and accountability

Benefits

Comp & perks
  • Performance-based bonus awards
  • Medical, vision, and dental coverage
  • 401(k)
  • Stock purchase
  • Company-paid life insurance
  • PTO, including sick leave
  • Parental leave
  • Family care leave
  • Bereavement leave
  • Jury duty leave
  • Voting leave
  • Short-term and long-term disability
  • Company discounts
  • Military Leave Pay
  • Adoption and surrogacy expense reimbursement
  • Walmart-paid education benefit program through Live Better U
  • Paid high school completion, bachelor's degree, English Language Learning, and short-form certificate programs
  • Tuition, books, and fees completely paid for by Walmart
  • Stock compensation may apply to certain positions