Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Walmart

Director, Technology Operations – Marketplace Buyer Experience Intelligence

Walmart

. Build and lead a new organization focused on improving Walmart Marketplace buyer experience .

Posted 10/26/2026full-timeHoboken • New Jersey • United StatesLead💰 $132,000 - $264,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and leading data-driven products and platforms, with a strong focus on improving Marketplace buyer experience through technical capabilities and metrics. Proven ability to lead cross-functional teams and communicate complex insights to executive leadership.

Highest-signal resume keywords
Project ManagementData-Driven Product DevelopmentCross-Functional Team LeadershipTechnical Understanding of AI/MLCommunication Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project ManagementProgram ManagementData AnalyticsAI/MLMetrics DefinitionMeasurement FrameworksDigital AccessibilityTechnical Strategy DevelopmentProduct Quality ImprovementListing Accuracy
Soft Skills
People LeadershipCommunicationInfluencing Decision-MakingSimplifying Complex ConceptsBuilding High-Performing Teams
Certifications & Qualifications
Bachelor's DegreeMaster's Degree (Preferred)
Industry Keywords
MarketplaceTrust & SafetyCustomer ExperienceWCAG 2.2 AAAssistive TechnologiesDigital Accessibility Best Practices

About the role

Key responsibilities & impact
  • Build and lead a new organization focused on improving Walmart Marketplace buyer experience
  • Develop strategy, technical capabilities, and metrics to identify product quality, listing accuracy, and ratings and reviews integrity issues
  • Partner with Product, Engineering, Marketplace, Trust & Safety, and Operations to turn insights into measurable improvements
  • Lead a multidisciplinary team of engineers, data scientists, analysts, and product leaders
  • Communicate Marketplace quality trends and business impact to executive leadership through trusted, data-driven insights
  • Establish the technical platform, operating model, and quality measurement framework
  • Drive continuous improvements across the Marketplace ecosystem to improve customer trust and reduce buyer disappointment

Requirements

What you’ll need
  • Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience in project management, program management, program operations, or related area; or 8 years’ experience in those areas
  • 3 years’ supervisory experience
  • Proven experience building and leading data-driven products, platforms, or programs in Marketplace, Trust & Safety, Customer Experience, or a related domain
  • Strong technical understanding of large-scale data, analytics, AI/ML, and measurement frameworks
  • Demonstrated success defining metrics, translating insights into action, and influencing executive decision-making
  • Experience leading cross-functional teams across Product, Engineering, Operations, and business stakeholders
  • Strong people leadership with a track record of building high-performing, multidisciplinary teams
  • Excellent communication skills and ability to simplify complex technical concepts
  • Preferred master's degree and 5 years' experience
  • Preferred knowledge of WCAG 2.2 AA, assistive technologies, and digital accessibility best practices

Benefits

Comp & perks
  • Performance-based bonus awards
  • Medical coverage
  • Vision coverage
  • Dental coverage
  • 401(k)
  • Stock purchase
  • Company-paid life insurance
  • PTO, including sick leave
  • Parental leave
  • Family care leave
  • Bereavement leave
  • Jury duty leave
  • Voting leave
  • Short-term disability
  • Long-term disability
  • Company discounts
  • Military Leave Pay
  • Adoption expense reimbursement
  • Surrogacy expense reimbursement
  • Live Better U Walmart-paid education benefit
  • Tuition, books, and fees completely paid for eligible Live Better U programs