Manager, Business Analysis and Insights

Walmart

. Own and evolve chargeback operations and representment strategy across multiple business units and channels .

Posted 9/23/2026full-timeBentonville • United StatesJuniorMid-Level💰 $70,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in chargeback operations, data analysis, and financial insights to drive strategic improvements and operational efficiency. Proficient in developing analytical frameworks and reporting tools while effectively communicating complex information to stakeholders.

Highest-signal resume keywords

Chargeback OperationsData AnalysisFinancial OperationsProcess ImprovementData Visualization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsReporting DevelopmentRoot Cause AnalysisOperational Metrics EvaluationFraud IdentificationStrategic MindsetExcel ProficiencyAnalytical FrameworksAutomation SolutionsStatistical Programming Language

Soft Skills

Critical ThinkingProblem SolvingCommunication SkillsInfluencing StakeholdersTeam Leadership

Tools & Technologies

TableauDashboardsForecasting ToolsAnalytical Tools

Certifications & Qualifications

Project Management CertificationSix Sigma Certification

Industry Keywords

PaymentsFraudRisk ManagementAsset ProtectionChargebacksDisputes

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Own and evolve chargeback operations and representment strategy across multiple business units and channels
Coordinate with analysts and cross-functional partners responsible for chargeback analysis, operational performance, and business insights
Analyze chargeback activity to identify drivers, emerging trends, root causes, and loss-reduction opportunities
Evaluate dispute outcomes, win/loss performance, and operational metrics
Identify potential fraud and emerging risk trends and translate findings into business strategies
Develop reporting, forecasting, dashboards, and analytical frameworks
Partner with Finance, Treasury, fraud and risk teams, business stakeholders, payment partners, and external vendors
Manage external vendor relationships and evaluate vendor performance
Drive process improvements, automation, and AI-enabled solutions
Support performance expectations, production goals, process improvements, and consistent execution
Communicate complex financial and operational insights to business partners and leadership

Requirements

What you’ll need

Bachelor's degree in Business, Analytics, Statistics, or related field and 2 years’ experience in data analytics, project management, business, or related area OR 4 years' experience in data analytics, project management, business, or related area
Experience in chargeback operations, financial operations, payments, fraud, asset protection, risk, or a related field
Strong strategic mindset and ability to build and evolve operational strategies using data, trends, financial insights, and business needs
Strong data analysis experience, including identifying patterns, investigating root causes, and translating complex information into actionable recommendations
Understanding of the financial and payments landscape, including chargebacks and disputes
Experience identifying fraud or emerging risk trends
Experience leading, coaching, or developing analysts or other professional team members
Strong critical-thinking and problem-solving skills
Experience developing reporting, metrics, dashboards, or analytical frameworks
Strong proficiency with Excel
Experience with data visualization and analytical tools such as Tableau
Strong partnership and communication skills with ability to influence cross-functional stakeholders and work with external vendors
Experience driving process improvement, automation, and operational efficiency
Strong ownership and ability to manage multiple priorities while maintaining attention to detail
Preferred: Master's degree in Business, Analytics, or related field
Preferred: Project Management Certification
Preferred: Six Sigma certification
Preferred: Statistical Programming Language
Work location: Bentonville, Arkansas, United States

Benefits

Comp & perks

Performance-based bonus awards
Medical, vision, and dental coverage
401(k)
Stock purchase plan
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U company-paid education benefit program
Tuition, books, and fees completely paid for eligible education programs