Manager, Operations – Cross-Marketplace Programs

Walmart

. Manage operating rhythms for cross-marketplace support and risk programs, including recurring business reviews, program health reporting, KPI tracking, issue follow-up, and executive-ready updates .

Posted 9/16/2026full-timeBentonville • Washington • United StatesJuniorMid-Level💰 $70,000 - $156,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operations and program management capabilities in complex, cross-functional environments, with a focus on marketplace support, risk operations, and seller experience. Proficient in using data for analytical judgment and program health measurement while effectively influencing stakeholders across matrixed teams.

Highest-signal resume keywords

Operations ManagementProgram ManagementAnalytical JudgmentCross-Functional CollaborationMarketplace Expansion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisKPI TrackingOperational ReadinessProgram Health Reporting

Soft Skills

Strong Communication SkillsProblem SolvingInfluencing Without AuthorityResourcefulnessAbility to Create Structure in Ambiguity

Tools & Technologies

CRM ToolsCase-Management ToolingOperational Reporting

Industry Keywords

MarketplaceECommerceSeller SupportRisk OperationsService RecoveryGlobal Operations

About the role

Key responsibilities & impact

Manage operating rhythms for cross-marketplace support and risk programs, including recurring business reviews, program health reporting, KPI tracking, issue follow-up, and executive-ready updates
Act as liaison across Seller Support, Risk, Product, CRM, Change Management, Process Improvement, BPO, Service Recovery, Shared Services, and in-market points of contact
Represent Global Operations in marketplace expansion, support centralization, and seller experience discussions
Ensure support and risk requirements are included in program planning and execution
Coordinate operational readiness for marketplace support and risk operations across Canada, Mexico, Chile, and future expansion markets
Identify support and risk impacts from new or changing marketplace operations, including case categories, routing, ownership, handoffs, SLA expectations, reporting requirements, and seller experience gaps
Build repeatable mechanisms to identify and solve common seller friction points across marketplaces

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area
Strong operations or program management experience in a complex, cross-functional environment
Ability to create structure in ambiguity and move work forward through clear owners, timelines, dependencies, and follow-ups
Strong written and verbal communication skills
Experience working across support, risk, marketplace, service recovery, or seller experience operations
Strong analytical judgment and comfort using data to identify trends, measure program health, and escalate issues
Ability to influence without authority and operate effectively across matrixed teams
High ownership, resourcefulness, and willingness to solve problems hands-on
Ability to balance strategic context with operational execution
Preferred: Experience in Marketplace, eCommerce, Seller Support, Risk Operations, Trust & Safety, Service Recovery, Product Operations, or global operations
Preferred: Experience working with BPO partners, CRM or case-management tooling, operational reporting, or support readiness
Preferred: Experience supporting marketplace expansion, support centralization, operating-model transitions, or cross-functional business launches
Preferred: Familiarity with marketplace seller experience, global operations, in-market teams, and cross-functional stakeholder management
Bilingual preferred: English plus Spanish, Mandarin, and/or French

Benefits

Comp & perks

Performance-based bonus awards
Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Live Better U: Walmart-paid education benefits covering high school completion through bachelor's degrees, English Language Learning, and short-form certificates
Tuition, books, and fees completely paid by Walmart