Manager, Operations – Last Mile Delivery, Pickup Experience

Walmart

. Develop and execute strategies to reduce pickup defects, minimize driver wait times, and improve pickup completion rates .

Posted 10/14/2026full-timeBentonville • United StatesJuniorMid-Level💰 $70,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing operational strategies to enhance pickup efficiency and reduce defects, leveraging data analytics and cross-functional collaboration. Proficient in implementing AI tools and measuring the success of operational improvements within logistics and store operations.

Highest-signal resume keywords

Operational Strategy DevelopmentCross-Functional Initiative LeadershipData Analysis and InterpretationAI Tools FamiliarityStore Operations Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementProject ManagementProcess ImprovementData AnalysisLogistics Management

Soft Skills

Strong CommunicationStakeholder Influence

Tools & Technologies

Google BigQueryAI Tools

Industry Keywords

Pickup DefectsDriver Wait TimesLast-Mile DeliveryFulfillmentOperational Metrics

Tech Stack

Tools & technologies

BigQuerySpark

About the role

Key responsibilities & impact

Develop and execute strategies to reduce pickup defects, minimize driver wait times, and improve pickup completion rates
Partner with Product, Engineering, Analytics, and Store Operations to identify challenges, implement solutions, and deliver measurable results
Leverage driver feedback, operational metrics, and analytics partnerships to identify trends, prioritize opportunities, and influence decisions
Lead pilots, evaluate results, and scale successful solutions across Walmart stores
Build a roadmap for operational improvements using emerging technologies and AI tools
Improve the last-mile delivery pickup experience through the Spark Driver platform

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area
Ability to solve complex operational challenges, interpret data, and translate insights into actionable strategies
Experience leading cross-functional initiatives and delivering measurable business results
Background in store operations, fulfillment, logistics, or process improvement
Experience testing new ideas, measuring success, and scaling effective solutions
Familiarity with AI tools or data platforms like Google BigQuery
Strong communication and stakeholder influence skills

Benefits

Comp & perks

Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Live Better U Walmart-paid education benefit
High school completion, bachelor's degree, English Language Learning, and short-form certificate programs
Tuition, books, and fees completely paid for by Walmart
Stock compensation may be available for certain positions