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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading high-performing teams within the Retail and E-Commerce sectors, focusing on process improvements, SOP management, and stakeholder collaboration. Proficient in analyzing performance metrics and implementing corrective actions to enhance operational efficiency.
Highest-signal resume keywords
Team LeadershipSOP ManagementProcess ImprovementProject ManagementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementProcess ImprovementSOP CreationQuality AuditsKPI MonitoringData AnalysisTechnical DocumentationCatalog ManagementUAT ParticipationCompliance Management
Soft Skills
Excellent CommunicationAnalytical SkillsOrganizational SkillsProactive MindsetStrategic Thinking
Tools & Technologies
Microsoft OfficeVisioTableauPower BIGit
Industry Keywords
Retail IndustryE-Commerce IndustryOperational OutcomesCross-Functional CollaborationPerformance Reviews
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Lead and support a team of associates delivering high-quality operational outcomes
- Support Walmart’s retail and e-commerce businesses through item setup and maintenance
- Own the creation, maintenance, and review of SOPs
- Collaborate with cross-functional teams to align SOPs with business needs and system changes
- Conduct periodic SOP reviews, quality audits, performance reviews, and career development planning
- Identify and eliminate process redundancies through SOP updates and training
- Serve as the primary contact for internal and external stakeholders regarding team performance and process updates
- Partner with Product, Tech, and Operations teams to resolve complex issues and support initiatives
- Resolve item-related issues reported by Merchants and Suppliers
- Provide feedback on applications, products, and system enhancements
- Manage team schedules, workload balancing, and shift planning
- Oversee daily item setup and maintenance operations
- Monitor KPIs and SLAs, improve turnaround time, and reduce recurring issues
- Analyze audit findings and implement corrective actions or training
Requirements
What you’ll need- Bachelor's/master’s degree in computer science, engineering, or related field with 8–10 years’ work experience in the Retail/e-Commerce Industry
- At least 2 years in a people management role
- Alternatively, bachelor's degree in a listed related area and 3 years’ experience in project/program management, program operations, or related area
- Alternatively, 5 years’ experience in project management, program management, program operations, or related area
- Proven track record of managing high-performing teams and driving process improvements
- Excellent communication, analytical, and organizational skills
- Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
- Proficiency with Visio is a plus
- Detail-oriented with a strong focus on quality and compliance
- Proactive, strategic thinker with a continuous improvement mindset
- Comfortable working in a fast-paced, dynamic environment
- Strong leadership presence with the ability to influence and inspire
- Ability to translate business issues into technical requirements and vice versa
- Comfortable participating in UAT and providing feedback on system changes or new features
- Experience documenting technical processes and creating knowledge base articles
- Familiarity with catalog management systems
- Exposure to data visualization tools such as Tableau or Power BI
- Understanding of version control systems such as Git and basic software development lifecycle concepts
Benefits
Comp & perks- Incentive awards for performance
- Maternity and parental leave
- PTO
- Health benefits
- Flexible arrangements to manage personal lives