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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in platform engineering, focusing on scalable infrastructure, AI/ML integration, and cloud-native architecture. Proven ability to lead software development lifecycles and mentor teams while driving continuous improvement and collaboration.
Highest-signal resume keywords
Platform Engineering LeadershipCloud-Native ArchitectureAI/ML IntegrationSoftware Development Lifecycle ManagementTechnical Leadership and Mentorship
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PythonJavaC++CI/CDModel-Driven DesignDistributed System DesignReal-Time Data ProcessingFault ToleranceScalable InfrastructureTooling Development
Soft Skills
CollaborationCommunicationStrategic Guidance
Tools & Technologies
NICE InContact
Industry Keywords
Software EngineeringTechnical LeadershipContinuous ImprovementProcess OptimizationStakeholder Collaboration
Tech Stack
Tools & technologiesCloudJavaPythonC++
About the role
Key responsibilities & impact- Lead platform engineering efforts by delivering scalable infrastructure, reusable tooling, and AI/ML frameworks
- Drive the full software development lifecycle across multiple teams
- Ensure high availability, fault tolerance, and real-time data processing
- Architect and integrate intelligent AI-enhanced applications using cloud-native principles and model-driven design
- Provide technical leadership and mentorship
- Influence architectural decisions and promote engineering excellence
- Collaborate with stakeholders to translate business needs into technical requirements and measurable success metrics
- Champion continuous improvement through new technologies and process optimization
- Support scalable voice, chat, and routing workflows and NICE InContact platform capabilities for contact center operations
Requirements
What you’ll need- Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area; OR 7 years’ experience in software engineering or related area
- Extensive experience in platform engineering leadership
- Proficiency in cloud-native architecture and distributed system design
- Strong expertise in AI/ML integration
- Experience with Python, Java, and C++
- Experience leading the full software development lifecycle, including CI/CD, testing, monitoring, and incident response
- Skilled in model-driven design and modern development tools
- Demonstrated technical leadership, mentorship, and strategic guidance
- Excellent collaboration and communication skills
- Master’s degree and accessibility knowledge are preferred, not required
Benefits
Comp & perks- Incentive awards for performance
- 401(k) match
- Stock purchase plan
- Paid maternity and parental leave
- PTO and/or PPTO, including sick leave
- Multiple health plans, including medical, vision, and dental coverage
- Company-paid life insurance
- Family care leave
- Bereavement leave
- Jury duty and voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U Walmart-paid education benefit, including tuition, books, and fees
- Stock compensation may apply to certain positions
- Annual or quarterly performance bonuses
