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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading large-scale technology programs, aligning business objectives with operational excellence, and driving improvements in performance metrics. Proficient in managing cross-functional teams, defining enterprise requirements, and leveraging AI capabilities to enhance business technology experiences.
Highest-signal resume keywords
Project ManagementProgram ManagementTechnology TransformationExecutive CommunicationAI Capabilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial ManagementRisk MitigationPerformance Data AnalysisRequirements DefinitionOperational Efficiency
Soft Skills
Problem-SolvingDecision-Making
Tools & Technologies
CRMContact Center TechnologyWorkflow OrchestrationAgent-Facing Systems
Certifications & Qualifications
Bachelor's DegreeMaster's Degree (Preferred)
Industry Keywords
Digital AccessibilityWCAG 2.2 AA StandardsStakeholder EngagementCross-Functional CoordinationTechnology Portfolios
About the role
Key responsibilities & impact- Lead strategic planning and execution of large-scale technology programs
- Ensure alignment with business objectives and operational excellence
- Oversee financial management, risk mitigation, and stakeholder engagement across multiple projects
- Coordinate cross-functional teams and optimize resources
- Continuously improve processes to achieve measurable business value and operational efficiency
- Own the business technology experience across CES technology categories, platforms, vendors, and AI capabilities
- Define enterprise requirements, priorities, and acceptance criteria
- Lead capability placement, rationalization, standardization, and consolidation decisions
- Own interoperability and resolve issues spanning systems and technology domains
- Establish scalable technology patterns across lines of business
- Define how AI capabilities and agents operate across the ecosystem
- Influence Product and Engineering roadmaps through business requirements and outcomes
- Drive improvements in AHT, RCR, associate experience, customer outcomes, and cost to serve
- Collaborate with Operations, Product, Engineering, Analytics, and business teams
Requirements
What you’ll need- Bachelor's degree in a listed relevant field and 5 years’ experience in project management, program management, program operations, or related area; OR 7 years’ experience in those areas
- 7+ years of experience leading complex technology, operations, product, or business transformation
- Experience defining requirements and driving capabilities across multiple systems or platforms
- Ability to lead complex initiatives across Business, Product, and Engineering
- Experience using performance data and operational outcomes to evaluate technology effectiveness
- Strong executive communication, problem-solving, and decision-making skills
- Experience with CRM, contact center technology, agent-facing systems, workflow orchestration, or AI preferred
- Experience with technology portfolios, vendors, modernization, standardization, or consolidation preferred
- Preferred: Master’s degree in a listed relevant field and 4 years' experience in project management, program management, program operations, or related area
- Preferred knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices
- Must comply with Walmart’s drug-free workplace policy
Benefits
Comp & perks- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U Walmart-paid education benefit
- Tuition, books, and fees completely paid for eligible Live Better U programs
- Additional stock compensation may be provided for certain positions