Principal, Technology Operations

Walmart

. Lead strategic planning and execution of large-scale technology programs .

Posted 9/23/2026full-timeBentonville • United StatesLead💰 $90,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading large-scale technology programs, aligning business objectives with operational priorities, and optimizing resource allocation. Proficient in defining enterprise requirements, driving cross-functional collaboration, and leveraging AI capabilities to enhance customer outcomes and associate experience.

Highest-signal resume keywords

Project ManagementProgram ManagementPerformance MonitoringExecutive CommunicationAI Capabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BudgetingRisk ManagementRequirements DefinitionCapability PlacementTechnology StandardizationOperational EvaluationWorkflow OrchestrationDigital AccessibilityPerformance Data AnalysisInteroperability

Soft Skills

Problem-SolvingDecision-MakingInfluencingContinuous ImprovementCross-Functional Collaboration

Tools & Technologies

CRMContact Center TechnologyAgent-Facing SystemsTechnology PortfoliosVendor Management

Certifications & Qualifications

Bachelor's DegreeMaster's Degree

Industry Keywords

Technology ProgramsBusiness ObjectivesOperational PrioritiesAI CapabilitiesWCAG 2.2 AA Standards

About the role

Key responsibilities & impact

Lead strategic planning and execution of large-scale technology programs
Ensure alignment with business objectives and operational priorities
Oversee budgeting, risk management, and performance monitoring
Optimize resource allocation and program delivery
Lead the business technology experience across CES technology categories, platforms, vendors, and AI capabilities
Define enterprise requirements, priorities, and acceptance criteria
Lead capability placement, rationalization, standardization, and consolidation decisions
Own interoperability and resolve issues spanning systems and technology domains
Establish scalable technology patterns across lines of business
Define how AI capabilities and agents operate across the ecosystem
Influence Product and Engineering roadmaps through business requirements and outcomes
Drive improvements in AHT, RCR, associate experience, customer outcomes, and cost to serve
Drive cross-functional collaboration and deliver measurable value
Guide teams, influence decision-making, and foster continuous improvement

Requirements

What you’ll need

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area; OR 7 years’ experience in project management, program management, program operations, or related area
Experience defining requirements and driving capabilities across multiple systems or platforms
Ability to lead complex initiatives across Business, Product, and Engineering
Experience using performance data and operational outcomes to evaluate technology effectiveness
Strong executive communication, problem-solving, and decision-making skills
Experience with CRM, contact center technology, agent-facing systems, workflow orchestration, or AI preferred
Experience with technology portfolios, vendors, modernization, standardization, or consolidation preferred
Master's degree and 4 years' experience in project management, program management, program operations, or related area preferred
Knowledge of WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices preferred
Must comply with Walmart's drug-free workplace and no-tolerance policy regarding illegal drugs and alcohol on the job

Benefits

Comp & perks

Performance-based bonus awards
Medical, vision, and dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO, including sick leave
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit with fully paid tuition, books, and fees for eligible programs
English Language Learning and short-form certificate programs through Live Better U