Resolution Coordinator, Contact Center

Walmart

. Implement company policies, procedures, ethics standards, and related action plans .

Posted 9/16/2026full-timeBangalore • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service operations, process improvement, and problem-solving methodologies while fostering a collaborative and ethical work environment. Proficient in utilizing tools for issue escalation and performance metrics analysis to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service PracticesProcess Improvement TechniquesProblem-Solving MethodologiesTicketing SystemsWalmart Products Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry SoftwareCustomer Communication TechniquesOperational SupportPerformance Metrics AnalysisEscalation MatricesContact Center OperationsBenchmarkingTrend AnalysisGemba LeadershipJIRA

Soft Skills

CollaborationCustomer-FocusedEthical PracticesInclusivityContinuous Improvement

Industry Keywords

Customer Care Service OperationsStandard Operating ProceduresReporting ToolsIndustry Trends

About the role

Key responsibilities & impact

Implement company policies, procedures, ethics standards, and related action plans
Complete work assignments and priorities using policies, data, and resources
Collaborate with managers, coworkers, customers, and business partners
Provide customer service and accurate, timely information through live contact support
Handle restricted account actions, concessions, approvals, operational support, research, and documentation
Monitor incoming specialty processes, escalated issues, and support requests
Escalate systemic issues using tools such as Gemba Leadership and JIRA
Identify, investigate, and solve contact center operational problems
Suggest alternative solutions using internal and external benchmarking
Implement contact center process improvement plans and recommend improvements based on customer feedback and trend analysis
Review key metrics to identify root causes and create solutions
Explain Walmart products and services, including features, capabilities, promotions, offers, and discounts
Foster respectful, inclusive, ethical, collaborative, customer-focused, and continuously improving work practices

Requirements

What you’ll need

Basic computer processing/data entry software
Knowledge of principles and techniques of customer communication
Knowledge of day-to-day customer care service operations, ticketing systems, escalation matrices, and customer request process lifecycles
Knowledge of problem-solving methodologies and tools
Knowledge of customer service practices, standard operating procedures, reporting tools, performance metrics, industry trends, and process improvement techniques
Knowledge of Walmart products and services

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Walmart Website LinkedIn All Job Openings 10,000+ employees Founded 1962 🛒 Retail 🛍️ eCommerce 👥 B2C 💰 $5G Post-IPO Debt - Walmart on 2023-04 Retail
eCommerce
B2C Walmart is a multinational retail corporation that operates a large chain of hypermarkets, discount department stores, and grocery stores. Headquartered in Bentonville, Arkansas, Walmart sells a wide range of consumer goods through thousands of physical stores and an e-commerce marketplace, serving consumers directly and supporting extensive logistics and supply-chain operations to stock its network. Resolution Coordinator, Contact Center 🔥 1 hour ago 🏢 Bangalore – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 👻 Ghost score 10% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Implement company policies, procedures, ethics standards, and related action plans
Complete work assignments and priorities using policies, data, and resources
Collaborate with managers, coworkers, customers, and business partners
Provide customer service and accurate, timely information through live contact support
Handle restricted account actions, concessions, approvals, operational support, research, and documentation
Monitor incoming specialty processes, escalated issues, and support requests
Escalate systemic issues using tools such as Gemba Leadership and JIRA
Identify, investigate, and solve contact center operational problems
Suggest alternative solutions using internal and external benchmarking
Implement contact center process improvement plans and recommend improvements based on customer feedback and trend analysis
Review key metrics to identify root causes and create solutions
Explain Walmart products and services, including features, capabilities, promotions, offers, and discounts
Foster respectful, inclusive, ethical, collaborative, customer-focused, and continuously improving work practices 🎯 Requirements
Basic computer processing/data entry software
Knowledge of principles and techniques of customer communication
Knowledge of day-to-day customer care service operations, ticketing systems, escalation matrices, and customer request process lifecycles
Knowledge of problem-solving methodologies and tools
Knowledge of customer service practices, standard operating procedures, reporting tools, performance metrics, industry trends, and process improvement techniques
Knowledge of Walmart products and services Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Contact Center Administrator – Five9, Microsoft Teams Telephony 🕒 July 14 Capgemini 10,000+ employees 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings Responsible for managing and optimizing contact center solutions and VoIP platforms. Provide Tier 2/3 support and ensure high system availability in a collaborative environment. 🏢 Bangalore – Onsite ⏰ Full Time 🟠 Senior 🔴 Lead 📞 Call Center Representative View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs