Resolution Coordinator, Contact Center

Walmart

. Take a high volume of incoming calls, chats, and emails from customers, stores, and associates .

Posted 9/24/2026full-timeBangalore • IndiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage multiple communication channels effectively. Proficient in analyzing and processing customer queries while adhering to quality and compliance standards in a fast-paced, 24/7 environment.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsAbility to Manage Multiple TasksProficient in Microsoft OfficeTyping Speed of 25 WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ExperienceAbility to Review and Analyze QueriesTyping Speed of 25 WPMProficient in Microsoft OfficeAdherence to Quality and Compliance Guidelines

Soft Skills

Professional InteractionCustomer-Focused MindsetAbility to Work in a 24/7 Environment

Industry Keywords

Quality GuidelinesCompliance GuidelinesSLACustomer SatisfactionCommunication Channels

About the role

Key responsibilities & impact

Take a high volume of incoming calls, chats, and emails from customers, stores, and associates
Navigate multiple systems to answer questions and resolve issues
Communicate professionally and conversationally while using available resources to ensure customer satisfaction
Switch between phone, chat, and email support channels based on business requirements
Review, analyze, and process critical customer queries accurately
Adhere to quality, compliance guidelines and SLAs
Work in a 24/7 environment with rotating weekly time off and assigned shifts

Requirements

What you’ll need

1 Year - 5years of relevant Customer Service experience
Excellent written and verbal communication skills
Able to interact professionally with customers
Ability to manage multiple tasks simultaneously
Customer-focused mindset with a high level of urgency
Ability to switch between phone, chat, and Email support channels
Ability to review, analyze, and process critical customer queries accurately
Adhere to quality, compliance guidelines and SLA’s
Must type a minimum of 25 WPM
Proficient with Microsoft Office programs (Outlook, Word)
Successful completion of mandatory training
Flexible to work in a 24/7 work environment with rotating weekly time off
Able to work permanent night shifts or assigned shifts on a rotational basis
Any graduation

Benefits

Comp & perks

Incentive awards for performance
Great compensation package
Individual and team recognition
Career progression and professional development
Mandatory training
Flexibility for associates to manage their personal lives