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Walmart

Resolution Coordinator, Contact Center

Walmart

. Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates .

Posted 9/24/2026full-timeBangalore • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage multiple tasks and communicate effectively across various support channels. Proficient in adhering to quality and compliance guidelines while ensuring customer satisfaction in a fast-paced, 24/7 environment.

Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsAbility to Manage Multiple TasksProficient in Microsoft OfficeAdherence to Quality and Compliance Guidelines

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer ServiceCritical Query ProcessingTyping Speed of 25 WPMQuality AdherenceCompliance Guidelines
Soft Skills
Professional InteractionCustomer-Focused MindsetHigh Level of UrgencyFlexibility
Tools & Technologies
Microsoft OfficeOutlookWord
Industry Keywords
24/7 EnvironmentRotating ShiftsSLA

About the role

Key responsibilities & impact
  • Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
  • Navigate multiple systems to answer questions and resolve issues
  • Communicate professionally and conversationally while using available resources to ensure customer satisfaction
  • Review, analyze, and process critical customer queries accurately
  • Adhere to quality, compliance guidelines, and SLAs
  • Switch between phone, chat, and email support channels according to business requirements
  • Work in a 24/7 environment with rotating weekly time off and assigned shifts

Requirements

What you’ll need
  • 0–12 months of relevant customer service experience
  • Excellent written and verbal communication skills
  • Able to interact professionally with customers
  • Ability to manage multiple tasks simultaneously
  • Customer-focused mindset with a high level of urgency
  • Willingness to switch between phone, chat, and email support channels based on business requirements
  • Ability to review, analyze, and process critical customer queries accurately
  • Adherence to quality, compliance guidelines, and SLAs
  • Willingness to take continuous voice calls
  • Minimum typing speed of 25 WPM
  • Proficient with Microsoft Office programs, including Outlook and Word
  • Successful completion of mandatory training
  • Flexibility to work in a 24/7 environment with rotating weekly time off
  • Ability to work permanent night shifts or assigned rotational shifts
  • Any graduation

Benefits

Comp & perks
  • Incentive awards for performance
  • Maternity and parental leave
  • PTO
  • Health benefits