Resolution Coordinator, Contact Center

Walmart

. Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates .

Posted 9/24/2026full-timeBangalore • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage multiple communication channels effectively. Proficient in adhering to quality and compliance standards while ensuring customer satisfaction in a high-volume contact center environment.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsAbility To Manage Multiple TasksAdherence To Quality And Compliance GuidelinesProficiency With Microsoft Office

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Query ProcessingTyping Speed Of 25 WPMData Entry Software ProficiencyCritical AnalysisSLA Adherence

Soft Skills

Customer-Focused MindsetProfessional InteractionHigh Level Of UrgencyConversational Communication

Tools & Technologies

Microsoft OutlookMicrosoft Word

Industry Keywords

High-Volume Contact Center24/7 OperationRotating ShiftsMandatory Training

About the role

Key responsibilities & impact

Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
Navigate multiple systems to answer questions and resolve issues
Communicate professionally in a conversational manner
Use available resources to ensure customer satisfaction
Switch between phone, chat, and email channels according to business requirements
Review, analyze, and process critical customer queries accurately
Adhere to quality, compliance, and SLA guidelines
Take continuous voice calls in a high-volume contact center
Work in a 24/7 operation with rotating weekly time off and assigned shifts

Requirements

What you’ll need

0–12 months of relevant customer service experience
Excellent written and verbal communication skills
Ability to interact professionally with customers
Ability to manage multiple tasks simultaneously
Customer-focused mindset with a high level of urgency
Ability to switch between phone, chat, and email support channels
Ability to review, analyze, and process customer queries accurately
Adherence to quality, compliance guidelines, and SLAs
Willingness to take continuous voice calls
Minimum typing speed of 25 WPM
Proficiency with Microsoft Office programs, including Outlook and Word
Successful completion of mandatory training
Flexibility to work in a 24/7 environment with rotating weekly time off
Ability to work permanent night shifts or assigned rotational shifts
Any graduation
Basic computer processing/data entry software

Benefits

Comp & perks

Incentive awards for performance
Maternity and parental leave
PTO
Health benefits
Individual and team recognition
Growth and development opportunities
Career progression
Mandatory training
Daily work in the Bangalore office with flexibility to manage personal lives