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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to handle high volumes of inquiries across multiple channels, ensuring customer satisfaction while adhering to quality and compliance standards. Proficient in navigating systems to accurately process and resolve customer queries in a fast-paced, 24/7 environment.
Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsAbility to Manage Multiple TasksAdherence to Quality and Compliance GuidelinesProficient with Microsoft Office
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service ExperienceAbility to Review and Analyze QueriesTyping Speed of 25 WPMAbility to Switch Between Support ChannelsProficient in Microsoft Office
Soft Skills
Professional CommunicationCustomer-Focused MindsetAbility to Work Under PressureFlexibility in Shift Work
Industry Keywords
Quality GuidelinesCompliance StandardsService Level Agreements (SLAs)24/7 Environment
About the role
Key responsibilities & impact- Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
- Navigate multiple systems to answer questions and resolve issues
- Communicate professionally in a conversational manner
- Use available resources to ensure customer satisfaction
- Review, analyze, and process critical customer queries with accuracy
- Adhere to quality, compliance guidelines, and SLAs
- Switch between phone, chat, and email support channels based on business requirements
- Work in a 24/7 environment with rotating weekly time off and assigned shifts
Requirements
What you’ll need- 1 Year - 5years of relevant Customer Service experience
- Excellent written and verbal communication skills
- Ability to interact professionally with customers
- Ability to manage multiple tasks simultaneously
- Customer-focused mindset with a high level of urgency
- Ability to switch between phone, chat, and email support channels
- Ability to review, analyze, and process critical customer queries accurately
- Adherence to quality, compliance guidelines, and SLAs
- Must type a minimum of 25 WPM
- Proficient with Microsoft Office programs, including Outlook and Word
- Successful completion of mandatory training
- Flexibility to work in a 24/7 environment with rotating weekly time off
- Ability to work permanent night shifts or assigned rotational shifts
- Any graduation
Benefits
Comp & perks- Incentive awards for performance
- Compensation package
- Training in future skillsets and opportunities for career growth
- Individual and team recognition
- Flexibility for associates to manage their personal lives