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Walmart

Resolution Coordinator, Contact Center

Walmart

. Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates .

Posted 9/15/2026full-timeBangalore • IndiaJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage high volumes of inquiries across multiple channels, ensuring adherence to quality and compliance standards. Proficient in navigating various systems to accurately process customer queries and maintain a customer-focused mindset.

Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsMulti-Tasking AbilityQuality and Compliance AdherenceMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Query ProcessingData EntryTyping Speed of 25 WPMIssue ResolutionMetrics-Driven Performance
Soft Skills
Professional InteractionCustomer-Focused MindsetUrgency in Service
Tools & Technologies
Microsoft OutlookMicrosoft WordContact Center Software
Industry Keywords
High-Volume Contact CenterQuality GuidelinesCompliance Standards24/7 EnvironmentRotating Shifts

About the role

Key responsibilities & impact
  • Handle a high volume of incoming calls, chats, and emails from customers, stores, and associates
  • Navigate multiple systems to answer questions and resolve issues
  • Communicate professionally in a conversational manner while using available resources to ensure customer satisfaction
  • Review, analyze, and process critical customer queries accurately
  • Switch between phone, chat, and email support channels according to business requirements
  • Adhere to quality and compliance guidelines and SLAs
  • Work in a high-volume, metrics-driven contact center serving customers, stores, and associates
  • Participate in mandatory training

Requirements

What you’ll need
  • 1–5 years of relevant customer service experience
  • Excellent written and verbal communication skills
  • Ability to interact professionally with customers
  • Ability to manage multiple tasks simultaneously
  • Customer-focused mindset with a high level of urgency
  • Ability to switch between phone, chat, and email support channels based on business requirements
  • Ability to review, analyze, and process critical customer queries accurately
  • Ability to adhere to quality, compliance guidelines, and SLAs
  • Minimum typing speed of 25 WPM
  • Proficiency with Microsoft Office programs, including Outlook and Word
  • Successful completion of mandatory training
  • Flexibility to work in a 24/7 environment with rotating weekly time off
  • Ability to work permanent night shifts or assigned rotational shifts
  • Any graduation
  • Basic computer processing/data entry software

Benefits

Comp & perks
  • Incentive awards for performance
  • Growth and development opportunities
  • Mandatory training
  • Individual and team recognition
  • Flexibility for associates to manage their personal lives