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Walmart

Resolution Coordinator, Contact Center

Walmart

. Implement company policies, procedures, ethics standards, and related action plans .

Posted 9/24/2026full-timeBangalore • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively communicating and providing solutions across various channels while implementing process improvements based on customer feedback. Proficient in problem-solving and utilizing tools like JIRA to escalate and resolve issues in contact center operations.

Highest-signal resume keywords
Customer ServiceProcess ImprovementProblem-SolvingJIRAData Entry

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data EntryProcess ImprovementProblem-Solving TechniquesWorkflow DocumentationTrend Analysis
Soft Skills
CollaborationCommunicationCustomer FocusIntegrityContinuous Improvement
Tools & Technologies
JIRAGemba Leadership
Industry Keywords
Contact Center OperationsCustomer Interaction ChannelsOperational SupportEscalated IssuesSpecialty-Process Requests

About the role

Key responsibilities & impact
  • Implement company policies, procedures, ethics standards, and related action plans
  • Complete work assignments by prioritizing tasks, collaborating with managers, coworkers, customers, and business partners, and communicating progress
  • Communicate clearly with customers across different interaction channels and provide relevant solutions
  • Provide customer service for live contact questions, restricted account actions, concessions, approvals, and operational support
  • Monitor incoming specialty-process requests, escalated issues, and support requests
  • Research customer issues and document workflows, resource requirements, dependencies, and criticalities
  • Escalate systemic issues using tools such as Gemba Leadership and JIRA
  • Apply problem-solving and diagnostic techniques to contact center operations
  • Investigate and resolve contact center issues and develop workarounds
  • Implement process improvement plans and recommend improvements based on customer feedback and trend analysis
  • Review key metrics to identify root causes and create solutions
  • Explain Walmart products and services, including features, capabilities, substitutes, promotions, offers, and discounts
  • Foster respect, integrity, collaboration, customer focus, continuous improvement, and a positive associate experience

Requirements

What you’ll need
  • Basic computer processing/data entry software